Tenant Service Coordinator

Ottawa - Canada

Yearly Salary: $ 54185 - 67732

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

SUMMARY

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects workspace changes design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications tendering financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

Projects:

Receives processes and validates service requests received by telephone e-mail and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet).
Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required assisting with contractor selection and monitoring performance.
Coordinates plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
Works with multiple concerned parties to ensure timely and successful project completion ensuring adherence to scope budget requirements and maintaining client satisfaction.
Participates in the development of in-house project engineering cost estimates; design concept alternatives; standards and procedures; and Consultant Terms of Reference.
Manages and oversees the performance of design consultants and contractors throughout the duration of a project identifying and resolving issues while monitoring and ensuring the quality of service.
Reviews the work done by contractors reports any discrepancies to Facility Manager and requests Purchase Orders.

Health and Safety:

Ensures that projects are delivered in compliance with all regulatory environmental and health and safety requirements.
Follows Company procedures to ensure safe environment personal safety and safety of others.
Sends receives reviews and tracks H&S documentation.
Manages time & space of building activities to ensure no conflicting safety hazards.
Verifies client security requirements and ensures service providers are compliant prior to entering client space.

Communication:

Develops client project communications including deadline notification process updates and scope requirements.

Documentation:

Creates and submits all project documentation funding justification and approval templates; including but not limited to scope and specifications tendering financial administration and monitoring contractor performance.
Meets all documentation requirements and submissions.

Financial & Invoicing:

Reviews contract work invoices and address discrepancies.
Creates various funding documents for tenants to review and commit funding as needed for services requested.
Reviews all quotes and all funding docs for accuracy and completeness.

Analytics & Data Management:

Tracks all projects and timeline providing regular status updates.
Tracks and reports on project totals monthly.

Relationship Management:

Develops and maintains effective relationships with vendors clients and concerned parties.
Manages concerned parties requirements scope changes and project expectations.

KNOWLEDGE & SKILLS

High school completion plus a specialized technical or business course.
1-3 years of job-related experience specific to the assignment facility management churn facility infrastructures client industry sector government sector etc.
Good client management/customer service skills.
Effective Interpersonal skills with an emphasis on communication (verbal/written).
Knowledge of project delivery and tendering processes.
General knowledge of commercial building systems and/or construction.
Strong organisational coordination and documentation skills with the ability to multi-task.
Ability to work independently.
Proficiency with CAD will be considered an asset.
Proficient with MS Office and email software.
Licenses and/or Professional Accreditation
Valid drivers license (as required).

ROLE DIMENSIONS

Project Management:

Leads small low complexity projects: 1 discipline same workgroup same location.

2. Communications:

Communication involves some clarifications or addressing the service requests providing instructions training explaining the approach.

3. Expertise:

Working knowledge in a specialized area

4. Problem Solving and Innovation:

Work requires understanding the nature of the challenge analysing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly and solutions might require knowledge of 1-3 software applications.

This is a regular full-time position with a salary range of $54185 - $67732 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

Required Experience:

DescriptionSUMMARYThe Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects workspace changes design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are...