Laboratory Services Program Manager

JOB SUMMARY

The Laboratory Services Program Manager oversees all financial technical and scientific aspects of the clinics diagnostic laboratory ensuring accurate timely and cost-effective testing to support patient care. This role provides leadership in regulatory compliance quality assurance staff supervision workflow optimization and strategic planning for laboratory services within NACC. This position will balance their time between administrative and direct laboratory functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership

Direct supervise and coordinate daily laboratory operations including phlebotomy specimen processing testing and reporting.

Develop and implement laboratory policies procedures and workflow standards. Responsible for regular review and revision of laboratory policies.

Ensure appropriate staffing levels and efficient scheduling to meet patient and provider needs.

Partner with external laboratory organizations and consultants to ensure efficient integration of their services within the lab.

Ensures the laboratory meets both patient safety and security standards.

Supports quality improvement efforts and service delivery that contribute to the overall success operationally and financially.

Maintains software hardware and system security. Researches and analyzes system and organization needs. Configures and develops new tests and maintenance of current tests.

Supports laboratory workflow support for the mobile medicine program.

Quality Assurance & Compliance

Maintain full compliance with CLIA regulations and all applicable federal state and local standards.

Monitors quality assurance to improve laboratory processes including but not limited to daily review of patient results document quality control records ensure instrument performance to include calibration maintenance record review and troubleshooting taking remedial action as necessary calculates productivity and quality assurance data. Reports all updates to clinic management.

Point of Care Testing Competency assessment and testing oversight for non-Lab staff performing point of care testing. This includes but is not limited to staff collecting processing transporting or testing patient laboratory specimens.

Conduct internal audits and prepare for inspections and compliance visits.

Investigate and resolve testing discrepancies errors or safety concerns.

Work with lab staff and as applicable consultant to ensure compliance with regulations.

Ensure current and new laboratory testing workflow equipment and validation processes are in compliance with CLIA standards.

Ensure laboratory process documentation is in compliance accessible and organized.

Staff Management & Training

Recruit hire train and supervise laboratory personnel including medical laboratory technicians phlebotomists and support staff.

Conduct performance evaluations provide coaching and facilitate continuing education and competency assessments.

Foster a culture of safety teamwork and professional development.

Collaboration & Clinical Support

Partner with providers nursing staff and care teams to ensure laboratory services meet clinical needs. May participate on organizational and medical staff committees and serve as a professional resource for medical providers and supporting clinical staff.

Serve as a technical resource for interpreting lab processes and troubleshooting specimen or workflow issues.

Participate in interdisciplinary meetings quality initiatives and clinic-wide performance improvement activities.

Ensures the culture of the lab aligns with NACCs mission and indigenous-driven values.

Inventory & Resource Management

Oversee purchasing inventory tracking and supply management to maintain uninterrupted testing services.

Evaluate and recommend laboratory equipment platforms and vendors to enhance service quality and cost efficiency.

Reporting & Documentation

Manage timely and accurate entry and release of lab results into the Electronic Health Record (EHR).

Prepare operational reports quality metrics and regulatory documentation for leadership review.

Monitor productivity turnaround times and key performance indicators.

Strategic & Financial Oversight

Assist in budget development cost analysis and financial stewardship of laboratory resources.

Identify opportunities for service expansion process improvement and revenue optimization.

Lead strategies aimed toward growth through the implementation of new testing capabilities based on community and clinic needs.

EXPERIENCE AND REQUIREMENTS

Required

• Bachelors degree in Medical Laboratory Science Clinical Laboratory Science Biology Chemistry or related field.
• Current certification (e.g. MLS(ASCP) MT(AMT) or equivalent by the American Society for Clinical Pathology board of registry.
• Minimum 35 years of clinical laboratory experience including supervisory or lead responsibilities.
• Thorough knowledge of CLIA requirements and general laboratory regulatory standards.

Preferred

• Experience in acommunity health center FQHC or outpatient ambulatory setting.
• 1-3 years of laboratory supervisory experience
• Experience with EHR systems.

COMPETENCIES:

To perform the job successfully an individual must demonstrate the following competencies:

Problem Solving - Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above ones own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Planning/Organizing - Uses time efficiently; Sets goals and objectives.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.

Dependability - Follows instructions responds to Management direction; Takes responsibility for ones own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS

Must be able to lift 25 pounds if necessary to assist fallen patient. Able to lift 10 pounds for routine performance of essential duties and functions.

ENVIRONMENTAL CONDITIONS

An individual in this position may be exposed to:

-Adverse environmental conditions

-Bloodborne pathogens

-Physical hazards (e.g. needle sticks ECT.)

-Chemical hazards