Product Marketing Lead, ChatGPT

About the Team

Like every team at OpenAI the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind we are responsible for developing and executing strategies that drive awareness engagement and usage for OpenAIs products and platform amongst our core audiences. We take a data-driven approach to understand our customers needs and challenges ensuring that their voices are reflected in product development and messaging. We then partner closely with Product Engineering Research Comms and Design teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

About the Role

As the Product Marketing Lead ChatGPT you will play a critical role in shaping the roadmap for how ChatGPT becomes more personal proactive and valuable in users everyday lives. This is a highly hands-on individual contributor role at the intersection of consumer insight product strategy and go-to-market execution.

You will partner closely with Product Research and Engineering to define how new capabilities come to life for userstranslating emerging innovation into clear value propositions launch strategies and ongoing engagement frameworks. As an early leader on a rapidly evolving surface area of ChatGPT you will drive the insight loop end-to-end: from identifying unmet user needs to shaping product direction to operationalizing launches and learnings at scale.

This role reports to the Head of Product Marketing and works closely with Product Design Research Growth Data Science and Legal/Privacy. This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Lead consumer product marketing for ChatGPTs evolving experience shaping how new capabilities help the product feel more personal proactive and intuitive.

• Partner deeply with Product Research and Engineering to influence roadmap priorities through user insight narrative clarity and market context.

• Translate complex innovation into simple compelling value propositions that resonate with a broad global consumer audience.

• Own go-to-market strategy for new ChatGPT features and experiencesfrom positioning and messaging to launch execution and post-launch optimization.

• Develop hypotheses around user needs and behaviors; define success metrics learning agendas and feedback loops to inform iteration.

• Work hands-on to create launch plans messaging frameworks in-product narratives and enablement materials.

• Collaborate with Data Science to assess impact measure adoption and turn insights into actionable recommendations.

• Partner with Legal and Privacy to ensure launches are responsible compliant and aligned with user trust.

• Serve as a foundational leader for this space helping define operating models and setting the groundwork to build a team over time.
  

You might thrive in this role if you:

• Have deep experience in consumer product marketing especially in fast-moving 01 or highly ambiguous environments.

• Are excited to be highly hands-on and close to the work with the appetite to help build structure and teams over time.

• Bring strong intuition for consumer behavior paired with a data-driven mindset for experimentation and learning.

• Have experience shaping product narratives for innovative technically complex products.

• Excel at partnering cross-functionally and influencing without authority.

• Care deeply about user trust clarity and delivering real value at scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.