Court Operations Manager, Ramsey County, Customer Service Unit

The Second Judicial District is accepting applications for Court Operations Manager in the Customer Service Unit. This is highly responsible advanced supervisory and administrative work in the Criminal Court Division of the Second Judicial District. Work involves managing Criminal and Traffic Court Customer Service Operations located in the Ramsey County/City Hall Law Enforcement Center and Suburban Courthouses.

This position exercises considerable independent judgment initiative and discretion in developing work methods and operating procedures to implement established judicial system and district policies. The Court Operations Manager is permitted substantial latitude in organizing staff designing and modifying procedures determining priorities and work methods and in resolving operational issues.

Work is performed independently within procedural and statutory guidelines under the general supervision of the Criminal Division Administrator.

Responsibilities

The following are examples of major job duties and are not intended to be all-inclusive

• Directly supervises through subordinate staff all customer service and financial activities of the criminal division in a large branch court and high-volume court division. Directs oversees and coordinates the work of subordinate staff of the unit.
• Supervises court customer service counters and phones at the Kellogg Courthouse/City Hall Law Enforcement Center and Suburban Courthouse.
• Manages Hearing Officer operations.
• Participates in strategic planning for the department and implements plans where appropriate.
• Directs workflow within the unit to ensure work is evenly distributed priority work is handled promptly and deadlines are met.
• Develops recommends and implements new policies and procedures to comply with current statutes and regulations as they pertain to the division; and simplify work processes to improve efficiency.
• Provides orientation training and mentoring to staff members regarding new rules legislation branch initiatives and projects.
• Interprets statutes rules and orders and provides process direction and/or recommendations.
• Supervises the preparation and timely dispatch of statistical reports state and county financial reports as may be required or requested.
• Project management and implementation for customer-service related initiatives and new technologies.
• Manages directs and coordinates work through subordinate staff responsible for financial transactions and reporting hearing office operations and customer service access throughout Ramsey County.
• Oversees the day-to-day operations of customer service ensuring accurate timely and efficient customer services.
• Directs and balances workflow to ensure equitable and efficient distribution of work timely handling of priority matters and compliance with statutory and court-ordered deadlines.
• Serves as liaison between the court and justice agencies. Including law enforcement city prosecutors and county attorney office regarding financial and operational workflows.
• Supervises the preparation of court records documents and information for distribution to the general public partner agencies and judges. Monitors data processing for accuracy.
• Manage the Hearing Office ensure efficient and accurate hearing and case processing. Provide statistical analysis of Hearing Office operations; provide recommendations for changes and/or expansion.
• Participates in strategic planning for the division and implements approved initiatives related to customer service.
• Develops recommends and implements policies and procedures to comply with statutes court rules and judicial orders.
• Provides leadership and guidance to staff regarding new legislation court rules and procedural changes impacting customer service.
• Reviews performance backlog and exception reports; identify trends and implements corrective action as needed.
• Oversees staffing functions including hiring training evaluation discipline and development of subordinate employees.
• Coordinates with district leadership and State Court Administration on technology initiatives court processes and data integrity.

Minimum Qualifications

The Minnesota Judicial Branch recognizes that individuals may meet qualifications through a combination of education training and experience.

• Graduation from an approved high school or equivalent
• Minimum of four years of experience supervising and leading staff.
• Minimum of four years of experience in customer service environment.
• Experience working in court administration court operations or legal setting particularly in criminal justice field.
• Proficiency with Microsoft Word Excel SharePoint and Outlook
• Demonstrated ability to exercise independent judgement and manage complex operations
• Experience working in an environment managing multiple competing demands.

Knowledge Skills and Abilities

• Thorough knowledge of court procedures and policies legal documents laws and legal factors pertaining to the court area of assignment.
• Thorough knowledge of the organization operations functions and scope of authority of customer service and hearing officer operations.
• Thorough knowledge of effective supervisory and management techniques.
• Thorough knowledge of financial and accounting techniques and policies including grant management.
• Ability to make decisions in accordance with laws regulations and departmental policies and procedures.
• Ability to maintain a variety of complex records and prepare reports from such records.
• Exceptional customer-service related skills including de-escalation techniques and the ability to explain complex concepts in understandable manner.
• Ability to plan assign and supervise work of subordinate employees engaged in a variety of activities.
• Ability to express ideas concerns and recommendations concisely and clearly orally and in writing.
• Demonstrated adaptability and proficiency in the use of technology systems and applications.
• Strong problem-solving skills and the ability to manage competing priorities and deadlines.
• Ability to establish and maintain effective working relationships with others.

Preferred Qualifications

• Bachelors degree in organizational management leadership public administration criminal justice business administration management law or a related field.
• Experience working with Minnesota Judicial Branch technology systems including MNCIS.
• Experience in project management.
• Experience leading team through operational or structure changes.

Working Conditions

Work is performed primarily in an office or court setting with extensive public contact. Work includes contact with non-English speaking individuals persons who may be mentally ill and disruptive.

Physical Demands

Work is primarily sedentary and requires frequent sitting talking and hearing with occasional walking standing bending and lifting items weighing less than 25 pounds. Extensive computer use is required.

Instructions to Apply:

Please submit a resume and cover letter expressing your interest in the position.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

ABOUT US

Why Work for Us

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building seeking broad-minded individuals with robust capabilities who value supporting one anothers growth.

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that we offer affordable yet competitive benefits to support you and your familys wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits enhanced fertility benefits short- and long-term disability pension paid parental leave tuition reimbursement and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrators Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at . The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment hiring promotions and other terms and conditions of employment be made without discrimination on the grounds of race color creed religion national origin gender marital status status with regard to public assistance membership or activity in a local human rights commission disability sexual orientation or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Questions:

Please contact Human Resources at with questions regarding this position.