Inside Sales Representative

The Inside Sales Representative is responsible for direct sales and customer service support to Automation-Xs customers in their addition this position is responsible for account development via customer interaction through cold calls phone email social media and customer-facing visits. Working with customers in all areas of their operations from both field and corporate office to deliver Automation-Xs products and solutions ensuring sales goals are achieved.

Essential Job Duties and Responsibilities

• Entry of Quotes Opportunities and Customer Meetings in the CRM. Follow up required to generate more revenue and growth
• Entry of Sales Orders ensuring the customer is always updated with the status of the order
• Daily reporting to maintain and enhance customer satisfaction of Automation-X
• Deliver and exceed sales targets by retaining and growing existing customers discovering key contacts in different departments within a customers organization and development of new sales opportunities.
• Maintain detailed knowledge of Automation-Xs products applications and solutions to provide customer support; comparisons to competitors products and analogous nomenclature in conjunction with marketing Product Champions and vendors
• External & Internal Customer correspondence and relationship building
• Collaboration with other sales marketing and support teams
• KPIs to include transactional efficiency quote close rate 24h response times strategic contributions client touchpoints and proactive engagement initiation
• Establish and maintain pricing records ensuring ROI and GP delivery is in line with targets Maintain win/loss records for trend identification and adjustment
• Regular training and knowledge application
• Expense Reporting and other duties as assigned

Education and Experience Requirements

Minimum of High School Diploma Required

Preferred Skills and Abilities

• Critical Thinking and Analytical Skills
• Data driven decision making
• Work with internal departments to ensure customer engagement and customer satisfaction
• Ability to know when to make decisions and when to raise concerns or ask for help while providing feedback and potential solutions
• Ability to represent Automation-X with professionalism and build strong relationships
• Takes pride in exceeding customer needs and Automation-X goals & KPIs
• Excellent customer relations skills to work proactively with our customers and other team members through leadership accountability and respect
• Consistent clear purposeful verbal and written communication skills
• Strong computer skills including MS Word Excel Outlook and CRM systems
• Oil & Gas Automation experience preferred
• Understands customer requirements their budget and how to close business deals
• Strong attention to detail to ensure we are providing customers with the correct automation solutions
• Good understanding of power communication and measurement. Control and electrical aspects of wellhead products a plus; accepts and implements product and/or training opportunities when offered
• Working Conditions and Physical Demands

This job operates in a professional office environment. Can be hybrid between warehouse office and remote office/home office.

Business Casual Attire may be required at times

Travel Required

Occasional travel may be required.