Tunnel Engineer

About GroundedAI

GroundedAI is a Vancouver-based technology company building modern software for underground construction tunnelling and mining. We work directly with contractors consultants and owners to bring real-time field-first data into daily operations improving visibility decision-making and project outcomes underground.

Our platform combines intuitive field workflows with advanced analytics to help teams better capture understand and act on geotechnical and geological information.

As a growing startup we value curiosity ownership and clear communication. Our team works closely with customers across North America and every role has a direct impact on both the product and the business. If youre excited about tunnelling technology and shaping how work gets done underground youll feel at home here.

About the Role

Were looking for a Tunnel Engineer who is excited to work at the intersection of engineering customers and product. This role is ideal for someone with early-career tunnel engineering experience who is highly personable organized curious and eager to learn fast in a startup technology environment.

Youll work directly with tunnelling teams in the field help customers make the most of our technology bring real-world tunnel insights back into the product and represent the company at industry events. Youll also have the opportunity to gain exposure to mining projects expanding your technical breadth beyond tunnelling and construction.

This is a hands-on outward-facing role with significant room to grow.

The position is a hybrid role with an office in Mount Pleasant flexibility to work remote and approximately 25% travel.

What Youll Do

Customer Success & Field Engagement

• Set up onboard and train new customers virtually and occasionally on-site
• Travel to tunnelling sites across North America to support customers and strengthen relationships
• Support case study development and capture best practices from the field
• Help shape and continuously improve training and onboarding materials
• Gather structured customer feedback to inform product improvements and roadmap decisions

Product & Internal Collaboration

• Translate customer needs into clear actionable product requests
• Act as the in-house tunnelling perspective supporting cross-functional teams
• Explore new technical applications with existing industry-standard software applications

Business Development & Industry Engagement

• Attend support and occasionally present at tunnelling geotechnical and infrastructure conferences
• Answer technical questions related to tunnelling workflows and applications of our solution
• Support sales and partnerships with credible real-world tunnel engineering expertise

What Makes This Role Unique

• Direct influence on product direction in a fast-moving startup
• Exposure to a variety of tunnelling projects across North America
• Opportunity to travel to tunnelling projects and conferences
• Opportunity to expand skillset into the latest software and technologies used in the tunnelling sector
• High autonomy and the chance to shape your own path as the company grows

Ideal Background

• 2 years of experience working on tunnelling projects (field or site-based experience preferred)
• Background in geotechnical engineering geology civil engineering or a related discipline university and college degrees accepted
• Comfortable working on-site and interacting directly with contractors consultants and owners
• Experience with geological or geotechnical mapping underground
• Experience using CAD software; familiarity with AutoCAD and/or Leapfrog is a strong asset but not required.
• Excellent communication - clear confident and personable with both technical and non-technical audiences
• Highly organized individual who excels at working within cross-functional teams
• Curious adaptable and excited to learn on the job