ServiceNow Architect ITOM
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Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Founded in 1976 CGI is among the worlds largest independent IT and business consulting services firms. With 94000 consultants and professionals globally CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more .
Job Title: ServiceNow Architect
Position: AC
Experience: 8 years ServiceNow experience with 2 years handson ITOM Health architecture.
Category: Software Development
Job location: Bangalore / Chennai / Hyderabad
Position ID: J1125-1219
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science Engineering or a related field.
Role Summary : Own endtoend architecture for ServiceNow ITOM Health covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery shape roadmaps and design scalable patterns that reduce event noise speed up triage and improve service health. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.
Key Responsibilities:
. Lead client workshops: discovery requirements usecase definition and success criteria (MTTD/MTTR noise reduction actionable insights).
. Design event ingestion strategies via MID Servers SNMP syslog REST webhooks and IntegrationHub spokes/connectors.
. Define normalization deduplication correlation and aggregation patterns; Event Rules/Alert Rules; CI association and impact policies.
. Leverage Event Intelligence and AIOps (alert clustering anomaly detection probable root cause).
. Architect HLA pipelines: source onboarding parsers/patterns enrichment retention and search performance; enable logtoevent insights.
. Design incident/major incident autocreation assignment suppression; maintenance windows; business service health scores.
. Model dependencies with CMDB/Service Mapping; ensure CI data quality and health KPIs for accurate impact analysis.
. Guide integrations with observability tools (Dynatrace AppDynamics Datadog New Relic Prometheus Splunk SolarWinds etc.).
. Define dashboards health reports and executive scorecards; establish operational runbooks and knowledge assets.
. Establish coding standards release strategy (Update Sets/Scoped Apps) CI/CD and testing strategy; mentor developers.
. Promote security by design RBAC and performance best practices; support compliance requirements.
. Provide thought leadership on Now Assist for ITOM and genAI assisted operations; contribute to proposals/estimates.
CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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Skills:
- DevOps
- JavaScript
- ServiceNow
- Application Design
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Staff IC
Key Skills
- APIs
- Pegasystems
- Spring
- SOAP
- .NET
- Hybris
- Solution Architecture
- Service-Oriented Architecture
- Adobe Experience Manager
- J2EE
- Java
- Oracle
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
