Dutch Speaking Customer Service Advisor
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Job Summary
Job Description
Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm Saturday 7.30am till 4pm Sunday 9am till 4pm
Salary: 14.18 per hour
Location: Canary Wharf - London
**Immediate Start**
Overview
We are seeking multiple Dutch-speaking Customer ServiceAdvisors to join our team on a temporary basis for 2-3 weeks only. This is an excellent opportunity for native or fluent Dutch speakers who are looking for a short-term position to earn quick income.
As a Careline Advisor you will play a vital role in supporting consumers in the Benelux region affected by a specialised nutrition product recall. You will provide empathetic accurate and professional assistance to consumers via phone and email ensuring compliance with regulatory standards.
Responsibilities
- Handle inbound calls and written enquiries from Dutch-speaking consumers regarding the product recall.
- Provide clear accurate and empathetic guidance tailored to individual needs.
- Log and process cases in the case management system with attention to detail.
- Arrange sample returns and resolutions in line with recall policies.
- Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
- Collaborate with subject matter experts quality specialists and regulatory colleagues to ensure compliance and accurate dissemination of information.
Qualifications
- Fluent written and spoken Dutch (mandatory) this is essential for the role.
- Excellent communication and interpersonal skills with the ability to empathise with consumers.
- Previous customer care experience preferably in the food industry or a regulated sector.
- Strong IT skills including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g. Salesforce) is a plus.
- Ability to remain calm and professional under pressure especially when dealing with sensitive cases.
- Flexible to work shifts within the operational hours.
- Self-motivated and a team player.
Day-to-Day
- Respond to consumer queries via phone and email ensuring a high level of customer care.
- Accurately document all interactions in the case management system.
- Liaise with logistics teams to arrange product returns and resolutions.
- Work closely with internal teams to ensure compliance with recall procedures.
- Provide a professional and empathetic service to consumers particularly those in vulnerable situations.
Benefits
- Competitive hourly rate of 14.18 per hour.
- Opportunity to gain experience in a high-volume regulated customer service environment.
- Work within a supportive and collaborative team.
- Ideal for individuals in between jobs seeking a short-term position for quick income.
Please note: This position is for native or fluent Dutch speakers only and this is an essential requirement. The role is temporary lasting for 2-3 weeks only making it an ideal opportunity for those seeking short-term work.
If you are a compassionate and detail-oriented individual with the required language skills we encourage you to apply today!
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
South West Recruitment specialises in Commercial, Industrial & Engineering Recruitment across Dorset, Hampshire & the South since 1998.
