Customer and Commercial Planning Manager 9M FTC
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Customer and Commercial Planning Manager - 9M FTC
Contract: 9M - FTC
Shift pattern: Full Time
Location: Nottingham
Closing date: 20th Feb 2026
Recruitment Partner: Matthew Nelligan
What youll be doing
The Customer & Commercial Planning team presents an exciting opportunity to join and lead the development of our Customer-facing plans within Boots UK. You will deliver stretching commercial KPIs whilst ensuring the customer is at the heart of everything we do.
A high profile high visibility role working with senior partners across all teams you will create the best strategies and plans for the total business. You will balance sales profit and share growth with customer-centric KPIs and governance control. It combines the best of commercial marketing and insight to develop the best possible customer-facing plans both in-store and online. You will oversee the shared space strategy for the business. It also owns and implements the relevant trade-off processes for main locations in Boots stores including IQM PPS and our Gondola end plans.
As the Go To Market is more established now do we still want to describe it as a new team Should we focus more about the evolution of the team
The Go to Market and Customer & Commercial Planning team sit centrally within the Customer & Commercial Strategy team whilst playing a critical role to the total function across Commercial Digital and insights in particular. This Customer and Commercial Planning Manager role reports to the Head of Customer & Commercial Planning. Peers and critical partners of this role are across all the Business teams and marketing leadership teams and strong links into both Core and Commercial operations and the wider Go to Market team. To ensure the development of our best customer-facing plans we work collaboratively with the Boots Digital teams
Key responsibilities
Delivery and planning of an in-year trade plan which drives meaning and difference for Boots:Responsibility to ensure the plan is strongest possible grounded in insights and best practice
Guardian of the processes and governance that drive the creation of the plan.
Responsibility to review and respond to changes in market context and deliver reactive changes to the plan (and our processes and governance to facilitate this)
Review the in year trade plan within it promotions NPD or the marketing plans to ensure these are to achieve our targets
Chair of critical planning meetings with senior leaders across the Boots & No7 Beauty Company leadership teams
Consolidation & communication of campaign performance market & competitor activity to influence future activity communicated to the rest of the business
Optimisation of our process governance and ways of working to continually optimise the delivery and efficiency of our plans (as well as drive and facilitate innovation)
Owner of the Commercial & Customer annual planning process working alongside our governance teams to ensure successful adherence to our in-period planning cycles
Key accountability for the shared space within Boots UK stores trading off customer & category priorities to develop plans which deliver a balance of funding customer growth and strong value projection.
What youll need to have (our must-haves)
High level of organisational skills
A collaborative leadership approach
Highly effective stakeholder management including the ability to influence across all stakeholder levels
Solid commercial acumen and experience
Track record of delivery to targets through the creation of owned plans and strategies
Ability to drive for the right blended plan and outcome
Rewards designed for you
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at The Boots Group The Boots Group is a trusted leader in healthcare pharmacy and retail operating across 11 countries - including the UK Ireland Thailand and Mexico. The Boots Group brands - including Boots Boots Opticians No7 Beauty Company Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. We advertise a role as full-time and we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be Brilliant with Boots.Whats next
Keywords
Go to Market and Customer & Commercial Planning
KPis
Required Experience:
Manager
Key Skills
- Forecasting
- Hyperion
- Cost Management
- Construction Estimating
- QlikView
- Bus Driving
- Analysis Skills
- HubSpot
- Salesforce
- Market Research
- negotiation
- Financial Planning
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
