Role Title: People Services Advisor

Hours: 35 hours per week Monday - Friday

Salary: 35523 - 42000 per annum (salary offered dependent on experience)

Contract: Fixed term contract up to 12 months

Location: Dartford / Agile

Interviews will take place week commencing 2 March 2026

Are you passionate about people systems processes and making work a great place to be Do you thrive in a supportive team where collaboration trust and continuous improvement really matter If so wed love to hear from you.

About the role

As a People Services Advisor youll play an important role in supporting our colleagues and managers with day-to-day HR advice and guidance. Youll help ensure our people processes run smoothly fairly and consistently while delivering a positive experience for our colleagues and supporting the wider organisation in providing great experience for our customers. Working as part of a friendly People team youll have the opportunity to learn contribute ideas and make a real impact.

As our People Advisor youll:

• Act as a trusted first point of contact providing HR advice and guidance to colleagues and managers on policies procedures and best practice
• Support employee relation matters with professionalism and empathy
• Manage people data accurately and confidentially
• Use and update data using our systems to inform HR decisions and delivery
• Contribute to continuous improvement of People Services processes

About you

• A team player with excellent interpersonal skills
• CIPD Level 5 qualification or equivalent experience
• At least 2 years experience managing employee relations case work from start to finish
• A good understanding of up to date and pending employment legislation HR processes and employment practices
• Experienced in the use of HRIS and been involved in process improvement
• Confident communicator with a calm and approachable style
• Highly organised with great attention to detail
• Someone who enjoys being part of a team and pitching in to help others succeed

To read about the role in more detail please refer to the job description here:

Why join us

Were one of the top 30 housing associations in England with homes across London Kent Essex and Sussex. Our purpose is to open doors to better lives for our customers - and we know this begins with excellent complaint handling.

Were proud to have been recognised as one of The Sunday Times Best Places to Work 2025 based on our own employees feedback. Join us and help shape a fairer more transparent housing experience for all.

To apply please complete our application form in full via our careers website (see link below). Were keen to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

In return youll receive:

Excellent benefits. For more info check out our employee benefits video here:Our employee benefits: what we can offer you ()

Want to know more about Moat

Follow us on social media to see the latest updates and hear from our employees:

LinkedIn: @moathomes

Facebook: Moat Homes

Ready to make an impact

If this sounds like the role for you apply by 11pm on 22 February 2026 and be part of something bigger!

We encourage you to apply early as we may close the advert before this date if we receive good interest. Were looking forward to reading your application!

If you require any additional adjustments to the recruitment process please email