Sr. PSQA Manager Third Party

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at a Fortune 50 company with more than 350000 team members worldwide Target is an iconic brand and one of Americas leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are and weinvest in the places we collectively live work and play. We prioritize relationships fuel and develop talent by creating growth opportunities and succeed as oneTarget team. At our core our purpose is ingrained in who we are what we value and how we work. It is how we care grow and win together.

The retail landscape is changing fast and Target is evolving along with it. When we created our brand promise of Expect More. Pay Less. It paved the way for Target to infuse affordable fashion into our assortment and deliver an outstanding experience for our guests. We are pioneers of innovation with our owned brands and unique partnerships from Archer Farms and A New Day to Made to Matter and Altuzarra. Today Target continues to be committed to bringing our guests what they want when they want it where they want to shop in our over 1800 stores mobile online and the retail channels of the future.

Position Summary:

As a Sr. Manager Business Ops on the Product Safety Quality and Regulatory (PSQR) team you will drive Targets 3rd party lab relationships governance and strategy in support of Owned Brands. This role leads the operating cadence partner performance management and continuous improvement of global lab policy procedures tools and reporting to ensure PSQ processes meet compliance quality and speed-to-market requirements. The Sr. Manager serves as the operational control tower connecting internal teams and external lab partners to deliver consistent execution scalable solutions and measurable outcomes.

Responsibilities:

• Lead PSQR efforts to create quality safe and compliant Owned Brand products by owning programs and projects that improve efficiency and execution within Lab strategy and operations.
• Own governance and delivery of key milestone forums and stakeholder alignment
• Drive 3rd party lab partner performance management across labs by establishing operating rhythms (e.g. KAM connects) monitoring SLA performance and leading escalation and resolution of service and system issues.
• Assess mitigate and manage quality risk within Owned Brand categories by identifying lab operational gaps and executing mitigation plans with PSQA and regional partners.
• Lead development and maintenance of consistent approaches and frameworks for PSQR lab operations and testing governance
• Collaborate with PSQR and PSQA teams to deliver end-to-end lab solutions ensuring alignment across strategy process execution and partner accountability.
• Drive process and tool improvements supporting product testing issue resolution and quality analysis enabling products that foster guest trust love and loyalty.
• Manage maintain and update quality and lab governance documentation ensuring centralized access version control and continuity
• Demonstrate agility in supporting shifting business priorities new category needs and evolving guest expectations.

About you:

• 8 years of experience in product quality compliance testing and/or quality operations (Owned Brands or retail/manufacturing preferred).
• Proven ability to manage external partners and service performance through clear governance SLAs escalation management and relationship leadership.
• Strong analytical problem-solving decision-making and attention-to-detail skills; comfortable operating with ambiguity and driving closure.
• Excellent verbal and written communication; able to influence across internal teams and external organizations at multiple levels.
• Adept at working in a fast-paced highly collaborative and changing environment with strong project/program management discipline.
• Proficient with common tools (e.g. Outlook Smartsheet/Planner or equivalents reporting dashboards) and comfortable learning new systems quickly.
• Ability to travel internationally and domestically as needed to support business and partner engagements.
• Committed to agile learning and continuous improvement.

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Targets needs. A Hybrid/Flex for Your Day work arrangement means the team members core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually depending upon what your role team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Benefits Eligibility

In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed through this channel.