Senior IT Systems Administrator

Circle (NYSE: CRCL) is one of the worlds leading internet financial platform companies building the foundation of a more open global economy through digital assets payment applications and programmable blockchain infrastructure. Circles platform includes the worlds largest regulated stablecoin network anchored by USDC Circle Payments Network for global money movement and Arc an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises financial institutions and developers use Circle to power trusted internet-scale financial innovation. Learn more at .

What youll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What youll be responsible for:

The Senior IT Systems Administrator is a key role responsible for maintaining and improving our core enterprise SaaS systems (Google Workspace Slack Okta Kandji Workspace ONE) and providing comprehensive end-user support for all remote workers worldwide. This includes managing our fully remote fleet of laptops maintaining accurate IT asset inventory and ensuring compliance with regulatory requirements. You will also be responsible for supporting our existing full Apple macOS environment with a forward-looking goal to expand support to Windows in an enterprise setting. A critical part of this role involves providing white glove support to our executive leadership team. We are looking for an energetic people-person who can interface enthusiastically with all levels of users within Circle.

What youll work on:

• Implement automation to make IT processes repeatable scalable and secure

• Lead the IT response in the areas of IT Incident Response and Problems for our user tickets

• Provide L1/L2 support as part of the IT Support Team

• Leverage our data/metrics to improve KPIs to help drive compliance.

• With the IT leadership help drive functional areas of IT through process and technology

• Collaborate with IT teammates and other stakeholders to mature our ITIL processes.

What youll bring to Circle:

• Exhibit strong written and verbal communication skills with the ability to clearly document processes troubleshooting steps and knowledge base articles for both technical and non-technical audiences.

• 4 years experience administering and supporting core enterprise SaaS and IT systems (Google Workspace Slack Okta Kandji Workspace ONE) in a fully remote environment.

• 4 years of supporting a fully remote Apple macOS environment with a familiarity or desire to learn Windows in an enterprise setting.

• Experience monitoring and resolving issues in a ticketing system e.g. Freshservice ServiceNow or similar

• Understand mobile device management (MDM) with experience in Kandji for corporate macOS devices and WorkspaceOne for mobile phones (iPhone/Android).

• Demonstrate a growth mindset and operational ownership with a desire to continuously learn proactively identify gaps and contribute feedback to improve IT processes and user experience.

• Familiarity with working within ITIL framework

• Operate in a Highly Secure Regulated environment with an acute attention to detail.

• Experience working with and providing remote white glove support to C-Level executives to resolve IT issues.

Circle is on a mission to create an inclusive financial future with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors including but not limited to: relevant experience skill set qualifications and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other protected status required by the laws in the locations where we hire. Additionally Circle participates in the E-Verify Program in certain locations as required by law.

Should you require accommodations or assistance in our interview process because of a disability please reach out tofor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

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