Medical Support Assistant (Scheduler) Pharmacy
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Job Location:
Bangor, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a detail-oriented resourceful professional who enjoys schedule management and improving patient access PCHCs Primary Care Pharmacy Team is seeking a Medical Support Assistant (MSA) to play an essential role in helping patients connect to pharmacy services that support their health and well-being.
In this role youll manage pharmacy schedules proactively reach out to patients and collaborate with teams across PCHC to ensure care is delivered efficiently and thoughtfully. Youll bring a solid understanding of medical office operations strong communication skills and a patient-centered approach. Every moment at PCHC is an opportunity to make a differenceand as an MSA youll help ensure patients receive the right care at the right time.
Whats it like to work at PCHC Find out: Full-Time Monday-Friday 8am-4:30pm
(This role is physically based with our Pharmacy Administration team at Penobscot Pediatrics 6 Telcom Drive Bangor. While the position supports PCHCs Pharmacy services there is not a public pharmacy located at this site.)
Key Responsibilities
- Support Patient Access & Experience: Collaborate with teams across PCHC to support timely responses to patient needs identify access challenges and contribute to a positive patient experience.
- Manage Scheduling & Appointments: Answer patient inquiries schedule appointments provide pre-visit information and actively manage pharmacy schedules to maximize access and reduce gaps in care.
- Oversee Appointment Reminder Tools: Serve as a super user for appointment reminder systems managing confirmations patient preferences and related functions as they evolve.
- Conduct Proactive Patient Outreach: Reach out to patients to confirm appointments follow up on cancellations or no-shows schedule referrals and follow-up visits and document outreach accurately in the EMR.
- Promote Pharmacy Services: Educate patients about primary care pharmacy services and assess interest in engaging with a pharmacist as part of their care team.
- Maintain Accurate Registration & Coverage Information: Verify insurance eligibility ensure patient registration accuracy in the EMR and communicate discrepancies to billing as needed.
Join PCHCs nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
PCHC provides comprehensive patient-centered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!
Requirements:
- High school diploma or equivalent required.
- Minimum of 1 years with 3 years of experience preferred in medical office or pharmacy setting required.
- MA pharmacy technician or equivalent experience preferred.
- If pharmacy technician must become certified pharmacy technician within one year of hire.
- Completion of Medical Terminology course required within one year of hire.
- Strong customer service skills required.
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
Required Experience:
Junior IC
Key Skills
- Continuous Integration
- LTC Pharmacy
- Data Entry
- Customer Service
- Pharmacy Software
- Basic Math
- Computer Skills
- Detailing
- Pharmacy Technician Experience
- Order Entry
- Compounding Medications
- Troubleshooting
About Company
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