IT Specialist

Kinston, NC - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

At Draken we have created a new standard in aviation service capabilities for all branches of the United States Military Department of Defense and allied militaries globally. We are looking for experienced dedicated employees to support our mission to maintain and operate the largest fleet of commercial tactical military fighter jets as we challenge todays warriors for tomorrows fight. If youre looking to join a team with Integrity Service Excellence and Teamwork at the core of its values apply today!

We offer: First day medical coverage; 401(k) match after 60 days PTO available to use immediately.

What Youll Do: As an IT Specialist youll be the first line of support for our employees at our operating locations and in the field when they need technical support. Youll field telephone calls help desk tickets and emails from internal customers seeking real-time guidance and solutions to technical problems. Youll work to maintain internet connectivity guide users through the process of resolving issues and inspect maintain and repair hardware. Youll be responsible for setting up managing and troubleshooting our technology systems and maintaining computer and software networks.

Responsibilities:

Offer technical support to company staff and troubleshoot computer problems
Review diagnostics and assess the functionality and efficiency of systems
Document track and resolve issues using a ticketing system
Adhere to security and compliance requirements in a highly regulated environment
Install and update company software and hardware as needed
Track and assign IT assets issued to end users via an ITAM system
Other duties as required

Qualifications:

Working knowledge of relevant operating systems software and programming
Excellent problem-solving and critical thinking skills
Be able to protect confidentiality of sensitive organizational data
Keen attention to detail
Good organization time management and prioritization
Efficient troubleshooting abilities
Effective communication skills including speaking writing and active listening
Great customer service and interpersonal skills with employees at all levels

Minimum Experience and Education:

Bachelors degree in a technical discipline such as computer science information technology or computer engineering required. May substitute combination of vocational/technical education and 1 years experience as an IT Specialist.

1 year of experience in the IT field (may include practicum or internship experience).

Preferred Knowledge/Skills:

Microsoft environment (including GCC High tenant) Entra Intune and Azure
Experience creating and managing end-user accounts
Experience with troubleshooting networking issues
Solid understanding of Windows endpoints and IOS platforms

Physical/Mental/Environmental Demands:

Occasional/intermittent lifting and carrying objects/equipment weighing up to 40 pounds
Continuous use of bilateral upper extremities in fine motor activities requiring fingering grasping forward reaching between waist and chest level.

Qualifications

REQUIRED DOCUMENTS

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Draken participates in E-Verify and applicants selected for employment will be required to provide proof of citizenship and identification.

Check required

Drug Screening Required

Security clearance may be required

EEO STATEMENT

Draken International is a drug-free workplace committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race color religion gender age national origin military status veteran status handicap physical or mental disability sexual orientation gender identity genetic information or any other characteristic protected by law. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. TRANSPARENCY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

ACCESSIBILITY AND REASONABLE ACCOMMODATION

As an Equal Opportunity employer Draken International LLC. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Draken International LLC. via emailor in writing at 3330 Flightline Drive Lakeland Florida 33811 Or 6160 North Hollywood Blvd Suite 104 Las Vegas Nevada 89115.

NOTICE TO THIRD PARTY AGENCIES

Please note that Draken International LLC. does not accept unsolicited resumes from recruiters or employment the absence of a signed Recruitment Fee Agreement Draken International LLC will not consider or agree to payment of any referral compensation or recruiter the event a recruiter or agency submits a resume or candidate without a previously signed agreement Draken International LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Draken International LLC.

Required Experience:

DescriptionAt Draken we have created a new standard in aviation service capabilities for all branches of the United States Military Department of Defense and allied militaries globally. We are looking for experienced dedicated employees to support our mission to maintain and operate the largest flee...