Counter Sales

About Marcone Appliance Parts Since 1932 Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric Whirlpool Electrolux Maytag Bosch Samsung L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information visit .

The Counter Sales role delivers exceptional customer service through in-person phone and digital channels while supporting branch operations through order fulfillment merchandising and will-call assistance. This position also handles product inquiries returns and inventory management using company systems and tools.

Job Duties & Responsibilities

• Provides exceptional customer service through timely professional communication and resolution of inquiries.

• Manages pricing product availability and order status via phone email fax and in-person interactions.

• Processes orders coordinates deliveries and ensures accurate and timely fulfillment.

• Maintains strong solutions-oriented relationships with customers vendors and internal teams.

• Completes all required training and applies knowledge effectively across branch operations.

• Performs general warehouse duties while maintaining a clean safe and organized environment.

• Uses appropriate PPE and conducts routine safety checks on equipment.

• Communicates task status and updates with management throughout the workday.

• Monitors and responds promptly to customer queues to ensure efficient service.

• Sorts stocks and labels products accurately per established procedures.

• Inspects returned and damaged goods for accuracy and condition.

• Applies basic product knowledge to assist customers and support sales.

• Sets up and maintains merchandise displays in line with company standards.

• Adheres to inventory procedures for accurate tracking and reporting.

• Verifies shipments and promptly reports discrepancies or errors.

• Maintains proficiency in company systems for tasks such as data entry messaging documentation and queue updates.

• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

• High school diploma or GED equivalent.

• Minimum 3 years of customer service experience.

• Proficient in MS Office (Word Excel PowerPoint Outlook).

• Strong aptitude for numerical analysis and mathematical operations.

• Skilled in office technology including computers scanners phones and virtual meeting tools.

Physical Demands & Work Environment

This position may require over 40 hours per week and includes regular physical activity such as:

• Lifting 2550 lbs for up to 5 hours per day.

• Operating forklifts and material handling equipment for up to 6 hours daily.

• Frequent bending squatting kneeling reaching and twisting.

• Prolonged use of hands arms and feet.

• Periods of sitting standing and walking throughout the shift.