Senior Manager of Business Intelligence & Experience

Crowell & Moring LLP is an international law firm with offices in the United States Europe MENA and Asia that represents clients in litigation and arbitration regulatory and policy intellectual property and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters as well as its ongoing commitment to pro bono service and diversity equity and inclusion.

The Senior Manager of Firm Intelligence & Analytics will lead the strategy implementation and long-term stewardship of the firms business intelligence platform (Foundation). This role will also oversee the development of reporting and analytics tools that enable data-driven decision-making and support business development marketing and firm leadership initiatives.

Acting as a strategic partner across departmentsincluding Business Development Innovation IT and practice leadershipthis individual will ensure data is well-governed accessible and actionable. They will drive user adoption optimize data systems and structures and deliver insights that enhance client engagement market positioning and operational performance.

Job Responsibilities

• Own the firms business intelligence strategy including the successful implementation governance and long-term optimization of Foundation and associated analytics platforms.
• Lead cross-functional initiatives to align data systems and reporting processes with firm business development and marketing priorities.
• Manage the end-to-end implementation of Foundation including configuration taxonomy design data mapping integration planning and rollout strategy.
• Oversee the ongoing administration and development of the firms experience management system and integrated modules ensuring continuous improvement and alignment with evolving business needs.
• Design and direct the firms business intelligence reporting strategy developing Power BI dashboards and reporting tools that deliver actionable insights for leadership practice groups and business development teams.
• Lead data governance efforts establishing and enforcing data quality standards processes and protocols to maintain clean reliable and trusted information across systems.
• Collaborate with firm leadership lawyers and business services teams to identify reporting and data analytics needs and translate them into scalable effective solutions.
• Develop and execute training onboarding and user adoption programs to promote broad effective use of Foundation and business intelligence tools across the firm.
• Serve as the firms primary liaison to Litera Foundation and analytics platform vendors managing relationships contracts and system enhancements.
• Provide strategic thought leadership on emerging technologies trends and opportunities in legal business intelligence and experience management.
• Lead and mentor direct reports and/or cross-functional project teams as appropriate.
• Contribute to strategic projects and cross-functional initiatives providing analytical and operational support as needed.

Qualifications :

Knowledge Skills and Abilities

• Advanced expertise in Litera Foundation with a minimum of 2 years in a system administrator or leadership role.
• Proficiency in Microsoft Power BI including dashboard/report development.
• In-depth understanding of CRM experience management and marketing systems and their integration within business intelligence ecosystems.
• Demonstrated ability to lead projects manage competing priorities and deliver results in a deadline-driven collaborative environment.
• Proven experience in data governance quality control and reporting accuracy.
• Excellent relationship-building and communication skills with a strong ability to influence advise and partner with senior stakeholders.
• Champion for process improvement change management and user adoption with a continuous improvement mindset.
• Ability to manage complex cross-functional projects and multiple stakeholders with diplomacy and agility.
• Strong attention to detail and strategic thinking skills.
• Proficiency in Microsoft Office particularly Excel Word and PowerPoint.
• Ability to work independently in a remote or hybrid environment.

Education

Bachelors degree in business analytics marketing information systems or a related field.

Experience

• Minimum of 7 years of progressively responsible experience in business intelligence legal marketing/business development analytics or experience management systems with demonstrated leadership responsibilities.
• Prior law firm professional services or consulting industry experience strongly preferred.

Additional Information :

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare vision dental retirement and all-purpose leave and progressive options such as back up childcare wellness programs cultural events and social activities. We take great pride in our positive friendly culture that rewards hard work and success at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The salary range for this position is $106000-$162000.  Additional compensation may include a discretionary bonus. The salary for this position may vary based on location market data an applicants skills and prior experience certain degrees and certifications and other factors.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.

Remote Work :

Yes

Employment Type :

Full-time