Patient Advocate

City/State

Work Shift

Overview:

Sentara CarePlex Hospital in Hampton VA is currently hiring a Patient Advocate for Guest Services. This will be a full time day shift position with some weekends as needed.

Hours

• Monday - Friday: 9:30am-6:00pm

• Some weekends may be required

Overview

The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services. Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients family visitors medical staff risk management etc.) maintaining data system of customer issues for use in identifying areas for improvement. Protects the patients rights; speaking out on the patients familys behalf when necessary.

Education

• High School diploma or equivalent(Required)

• Bachelors degree (Strongly Preferred)

Experience

• Two years of customer service experience (Required)

• Prior experience in mediation and patient advocacy (Preferred)

• Two years experience in an environment where conflict resolution skills were utilized to manage complex communications difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts (Preferred)

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara CarePlex Hospital located in Hampton VA is a 224-bed technologically advanced acute care facility and Certified Primary Stroke Center. Other features include specialized services in heart and vascular urologic care along with advanced diagnostic and surgical capabilities a hospitalist program and one of the states busiest emergency departments. We are also home to the Orthopedic Hospital at Sentara CarePlex Hospital the areas first dedicated orthopedic hospital. We improve health every day come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.