Staff Quantitative Researcher

London - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for a Staff UX Researcher (Quantitative) to join Wise in London working within the Mitigation Chapter. The Mitigation Chapter is responsible for the verification and support experiences that underpin customer trust during and after onboarding.

At Staff level you will define how these experiences are understood measured and improved at scale ensuring they are fair transparent and effective for both customers and internal agents.

This is a senior individual contributor role with broad autonomy and cross-organizational influence.

Heres how youll contribute

Lead high-impact quantitative research end-to-end
Own quantitative research from problem definition through analysis and recommendation focusing on the chapters highest-impact questions and delivering decision-ready insights.
Define how mitigation experiences are measured
Design and own the Customer Friction and Customer Effort metrics for Verification and Support teams. Make them the guardrails that drive teams to deliver high quality experiences.
Shape product direction through evidence
Influence product roadmaps and experimentation by ensuring research insights materially shape what is built how success is evaluated and how trade-offs are made.
Raise the bar for quantitative UX rigor through partnership
Partner closely with product management design engineering and data science to set and uphold high standards for metric quality experimentation design and evidence-based decision-making in senior forums.

This role will give you the opportunity to

Uncover problems at massive scale
Your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiences
Shape one of Wises most critical trust engines
Your work will directly influence customer trust agent effectiveness and Wises ability to scale mitigation responsibly.
Grow the quantitative research craft at Wise
Youll contribute to how quantitative UX research is practiced at scale mentoring through example shaping frameworks and influencing how research integrates with data science and experimentation.
Be part of meaningful change
Were fixing a broken greedy system and putting people and businesses in control of their money.

A bit about you

You have deep demonstrable experience leading quantitative UX research in product-led teams independently framing executing and communicating complex research that informs real product and business decisions.
You are fluent in empirical research methods (e.g. surveys behavioral segmentation regression journey and path analysis) and apply them thoughtfully choosing methods based on the decision at hand rather than novelty or preference.
You intentionally combine quantitative and qualitative inputs triangulating evidence to reach confident well-supported conclusions rather than isolated findings.
You work effectively with large-scale event-level and behavioral data using analytical languages such as SQL Python or R to produce rigorous reproducible analysis.
You prioritise ruthlessly directing research effort toward the questions that matter most for customers risk mitigation and the business.
You communicate insights clearly and persuasively using narratives and visualisations to support alignment and action.
You are comfortable collaborating across disciplines and influencing decisions through partnership rather than authority.

And as a heads up this role probably isnt for you if:

Your experience is primarily market research and/or academia we do recruit career changers but not for this role.
You prefer working from well-defined research briefs rather than helping shape the questions metrics and direction of work.
You are looking for a role with minimal ambiguity rather than one that requires independent judgment and influence.
You dont have extensive and demonstrable experience in UX research within the tech/product industry

Additional Information :

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

At Staff level you will define how these experiences are understood measured and improved at scale ensuring they are fair transparent and effective for both customers and internal agents.

This is a senior individual contributor role with broad autonomy and cross-organizational influence.

Heres how youll contribute

Lead high-impact quantitative research end-to-end
Own quantitative research from problem definition through analysis and recommendation focusing on the chapters highest-impact questions and delivering decision-ready insights.
Define how mitigation experiences are measured
Design and own the Customer Friction and Customer Effort metrics for Verification and Support teams. Make them the guardrails that drive teams to deliver high quality experiences.
Shape product direction through evidence
Influence product roadmaps and experimentation by ensuring research insights materially shape what is built how success is evaluated and how trade-offs are made.
Raise the bar for quantitative UX rigor through partnership
Partner closely with product management design engineering and data science to set and uphold high standards for metric quality experimentation design and evidence-based decision-making in senior forums.

This role will give you the opportunity to

Uncover problems at massive scale
Your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiences
Shape one of Wises most critical trust engines
Your work will directly influence customer trust agent effectiveness and Wises ability to scale mitigation responsibly.
Grow the quantitative research craft at Wise
Youll contribute to how quantitative UX research is practiced at scale mentoring through example shaping frameworks and influencing how research integrates with data science and experimentation.
Be part of meaningful change
Were fixing a broken greedy system and putting people and businesses in control of their money.

A bit about you

You have deep demonstrable experience leading quantitative UX research in product-led teams independently framing executing and communicating complex research that informs real product and business decisions.
You are fluent in empirical research methods (e.g. surveys behavioral segmentation regression journey and path analysis) and apply them thoughtfully choosing methods based on the decision at hand rather than novelty or preference.
You intentionally combine quantitative and qualitative inputs triangulating evidence to reach confident well-supported conclusions rather than isolated findings.
You work effectively with large-scale event-level and behavioral data using analytical languages such as SQL Python or R to produce rigorous reproducible analysis.
You prioritise ruthlessly directing research effort toward the questions that matter most for customers risk mitigation and the business.
You communicate insights clearly and persuasively using narratives and visualisations to support alignment and action.
You are comfortable collaborating across disciplines and influencing decisions through partnership rather than authority.

And as a heads up this role probably isnt for you if:

Your experience is primarily market research and/or academia we do recruit career changers but not for this role.
You prefer working from well-defined research briefs rather than helping shape the questions metrics and direction of work.
You are looking for a role with minimal ambiguity rather than one that requires independent judgment and influence.
You dont have extensive and demonstrable experience in UX research within the tech/product industry

Additional Information :

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

Key Skills

Intelligence Community Experience
Python
Spss
Microsoft Word
R
Regression Analysis
Windows
Stata
Microsoft Powerpoint
Research Experience
Data Modeling
Writing Skills

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About Company

Wise

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more

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