Sr Customer Service Representative (German Speaking)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
About Thermo Fisher Scientific:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Join us and supply to our unusual missionenabling our customers to make the world healthier cleaner and safer.
When you are part of the team at Thermo Fisher Scientific youll do important work like helping customers in finding cures for cancer protecting the environment or making sure our food is safe. Your work will have real-world impact and youll be supported in achieving your career goals.
Position Summary:
Based at the new Shared Service Center in Budapest the Customer Service team is supporting our clients throughout the lifecycle including the administrative quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service promptly and accurately when responding to internal and external customer requests.
What will you do
- Handles inquiries via email and phone from customers and/or internal parties.
- Performs order management activities: order entry price checking order clearing aligned with companys policies prepare vital shipping documentation etc.
- Provides assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes customer service requests such as end-to-end order status management repair/calibration request product changes or returns accounts receivable collections invoicing requirements.
- Resolves problems by applying established policies procedures and tactics and using pro-active communication across internal network of multiple product lines
- Assesses individual customer requirements and direct activities to appropriate departments
- Deals with customer complaints efficiently and expertly as per the service level agreement
- Fosters an environment which promotes the companys goals encourages continuous improvement and builds customer relationships.
- May be required to perform other related duties as required and/or assigned
How will you get there
- Proficient Microsoft Office user
- Fluent English and intermediate German language skills
- Strong written and verbal communication skills
- Must have the ability to identify and solve problems and to multi-task under deadlines
- Must possess self-motivation enthusiasm a positive attitude and perform as a teammate
- Display attention to detail and accuracy in the workplace
- Good organizational skills and the ability to prioritize effectively
- Must demonstrate judgment tact and diplomacy in dealing with internal and external customers
- Work on own initiative on daily routine tasks as well as solving system issues
Experience:
- Relevant customer service experience required preferably in a call centre/office environment
- Experience with Oracle or SAP preferred but not essential
Education:
- Requires a high school diploma or a Government Body award. A bachelors degree is preferred but not essential candidates with relevant experience and knowledge will also be considered.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race colour religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
