Field Focal Product Line Management

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

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Job Description

Product Line Manager

Our Team:

The Common Solutions Service Business Unit (CSG SBU) focuses on creating service value and developing new service products and capabilities that span multiple equipment platforms including robotics and automation systems. We lead key initiatives that support service business objectives and leverage core strengths in product marketing program management semiconductor equipment and field service.

The opportunity and what youll do:

CSG SBU is seeking a collaborative team player who is passionate about driving technical programs in a crossfunctional environment influencing new product designs developing innovative service products and delivering actionable insights to improve field productivity and resolve operational issues that enable service and equipment growth.

Key Responsibilities:

Field Escalation support & Customer Engagement

• Lead crossfunctional field escalations with field service organization global product support and engineering driving rootcause analysis corrective actions and documentation updates to strengthen future releases.
• Support onsite assessments and customer pilots to validate solutions ensure readiness and accelerate adoption of service capabilities.
• Provide field installation support by identifying procedural and documentation gaps driving containment actions and implementing improvements that enhance service execution.

Documentation Leadership & IP Review

• Drive internal and customerfacing documentation programs for legacy and new products; lead IP/content reviews and release readiness with Tech Publications.
• Lead the creation of troubleshooting guides and OutofControl Action Plans to enable AIdriven field support initiatives.

NPI Service Readiness Ownership

• Partner with global product support Tech Publications and BU Engineering to meet readiness gates and launch criteria globally.
• Lead endtoend service readiness for Wafer Fab equipment ensuring training documentation spares strategy tooling and CE certification are in place at each gate
• Drive design for installation design for service and design for automated service programs

Digital Tools (DT) Project Leadership & Platform Enablement

• Own delivery and validation of platform Digital Tool packages (Robotics and automation modules) and integrate them into service product releases.
• Lead pilot/demo execution assess productivity and tooluptime improvements and perform economic value analysis.

Field Productivity Improvement

• Drive field productivity and capability improvement by identifying target improvement areas and drive improvement initiatives.
• Lead field training and technical development across new platforms complex upgrades advanced controls robotics and capture BKMs.
• Ensure operational readiness by driving special tooling introduction validation global availability and adoption.

Service Gross Margin and operating profit

• Implementation of cost reduction roadmap through repair/refurbishment solution development and implementation

Skills & Qualifications:

• Crossfunctional leadership and escalation management driving alignment across Field Service Global Product Support Engineering and customer teams.
• Technical expertise in robotics and automation system with strong capability in rootcause analysis solution validation and service readiness. Semiconductor equipment is preferred.
• Expertise in technical documentation development including installation procedures troubleshooting guides OCAPs and release/IP readiness in partnership with Tech Publications.
• Program and project management skills leading NPI service readiness global deployment activities tooling readiness and digital tool (DT) package integration.
• Operational and business acumen enabling productivity improvement capability development costreduction initiatives and service grossmargin optimization.

Education: Bachelors Degree in an engineering discipline. Masters Degree is preferred.

Experience: 7 - 10 Years

Additional Information

Time Type:

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Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.