IT Coordinator
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Cairo this role youll serve as a key support resource ensuring our organizations IT infrastructure runs smoothly and efficiently. As an IT Coordinator youll be the bridge between our technical team and end-users providing responsive support coordinating IT initiatives and maintaining our systems with precision and professionalism. If youre passionate about technology thrive in a collaborative environment and enjoy helping others solve technical challenges wed love to hear from you.
- Provide first-level technical support to end-users via phone email and in-person troubleshooting hardware software and connectivity issues in a professional and friendly manner
- Log track and prioritize IT support requests using ticketing systems ensuring timely resolution and clear communication with users throughout the process
- Assist with the installation configuration and maintenance of computer hardware peripherals and software applications across the organization
- Coordinate IT onboarding and offboarding processes for new and departing employees ensuring systems access and equipment are properly managed
- Maintain accurate documentation of IT assets inventory and system configurations supporting analytical decision-making and compliance requirements
- Perform routine system maintenance tasks including software updates patches and security protocols to ensure optimal performance and data protection
- Support the coordination of IT projects and initiatives working collaboratively with team members to meet organizational goals and timelines
- Assist in network monitoring and basic troubleshooting to identify and resolve connectivity issues efficiently
- Provide user training and guidance on IT systems software applications and best practices to enhance organizational capability
- Prepare detailed reports on IT support activities system performance and recommendations for process improvements
- Maintain a customer-focused approach ensuring all interactions reflect our commitment to service excellence and user satisfaction
- Adhere to IT security policies and procedures promoting a culture of data protection and compliance across the organization
- Support special IT initiatives system upgrades or organizational technology projects as assigned
- Other duties as assigned to support the IT departments mission and organizational objectives
Qualifications :
Required Qualifications:
- Minimum 2 years of experience in IT support help desk or technical support roles
- Strong proficiency in Microsoft Office Suite (Word Excel Outlook) and Windows operating systems
- Excellent communication skills in English both written and verbal with the ability to explain technical concepts to non-technical users
- Solid understanding of computer hardware software and basic networking principles
- Experience with IT ticketing systems and help desk software
- Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
- Demonstrated problem-solving abilities and analytical thinking
- Ability to work collaboratively within a team environment and support colleagues with a positive customer-focused attitude
- Attention to detail and commitment to maintaining accurate documentation and records
Preferred Qualifications:
- Diploma or degree in Information Technology Computer Science or a related field
- CompTIA A Network or similar IT certification
- Help desk or IT support certification
- Experience with remote support tools and software
- Familiarity with basic network troubleshooting and connectivity issues
- Experience with IT asset management systems
- Knowledge of IT security best practices and data protection protocols
- Previous experience in a corporate or organizational environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
