Poker Room Manager

Salary Rate: $105000.00 - $125000.00

The Encore Boston Harbor Poker Room Manager will assist in the overseeing as well as managing of the day-to-day operations for all aspects of the Poker Department. This includes but is not limited to: assisting in setting poker department strategy and ensuring alignment with overall Encore Boston Harbor strategy; identifying and maximizing opportunities for departmental and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will assist with accountability of the financial performance and daily operations for Poker. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 
• care about everyone and everything
• show never ending attention to detail
• take responsibility; dont leave it to others
• always strive to be better
• Manage the execution of short-and long-term departmental goals objectives policies and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Manages the departmental performance and the accuracy confidentiality and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies federal and state laws rules regulations and controls property wide are enforced. 
• Assists with the maintaining of departmental operating budget and financial controls. Assists with the financial planning forecast labor and payroll for areas of responsibility.
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. 
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
• Assists with the overseeing of all hiring performance management and employee engagement within the department.  Provides training opportunities constructive and positive feedback at all levels.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations some of which will require levels of patience tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. 
• Manages multiple priorities simultaneously and meets deadlines often in stressful and high-pressure situations.
• Must have the ability to promote positive fair and ethical relations with all team member with all Encore contractors and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Manages the day to day management of poker operations.
• Maintains strong working knowledge of local jurisdiction gaming laws (federal state compact etc.) and attendant regulations as well as internal controls policies and procedures.
• Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility.
• Ensures appropriate training quality of dealing by team members
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications :

JOB REQUIREMENTS: 

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

Bachelors Degree or above in a related field or equivalent experience required.

Minimum 8 years of casino experience 5 years in a leadership role required.

Requires strong computer skills and proficiency in Microsoft Office specifically Outlook Word Excel & PowerPoint.

Candidate must have experience with planning and project management.

Must possess outstanding organizational interpersonal and administrative skills as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Language Skills:

Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations. Second language a plus.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations. Ability to define problems collect data establish facts and draw valid conclusions.  Ability to decipher various reports and create and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.

Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on the casino floor or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Reliable consistent and punctual attendance is required.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time