Manager, Business Systems

JOB SUMMARY:

The Manager of Business Systems is responsible for the overall performance enhancement and support of the organizations enterprise applications including the ERP WMS and related business systems. This role leads a team in managing application configuration integrations and upgrades while ensuring alignment with business objectives and IT strategy. The Manager partners closely with cross-functional departments to identify system needs implement improvements and deliver reliable scalable solutions that enable operational excellence.

PRIMARY RESPONSIBILITIES:

Leads the planning development and maintenance of enterprise software applications including ERP WMS and supporting systems.

Oversees the evaluation design and implementation of system enhancements ensuring alignment with business priorities.

Directs technical staff in preparing program specifications testing debugging and documenting system modifications.

Partners with business leaders to assess system needs and translate functional requirements into effective technology solutions.

Coordinates with the infrastructure team to manage iSeries hardware performance upgrades and maintenance schedules.

Oversees monitoring and resolution of EDI issues ensuring accurate and timely data exchange with internal and external partners.

Establishes communication processes for enhancement requests project updates and system status reporting.

Defines and tracks IT value metrics system performance and enhancement ROI.

Develops and manages budgets for system enhancements application maintenance and iSeries support activities.

Guides and mentors team members conducting performance evaluations and supporting professional development.

Ensures data integrity system security and adherence to business continuity and backup protocols for iSeries environments.

Evaluates emerging technologies and recommends solutions that enhance system functionality or streamline operations.

Collaborates with all departments to ensure technology solutions effectively support business processes and strategic objectives.

ESSENTIAL QUALIFICATIONS:

Bachelors degree in Computer Science Management Information Systems or a related field

Minimum of 57 years of progressive experience managing or supporting enterprise business systems (ERP WMS or equivalent)

Minimum of 2 years of hands-on experience with IBM iSeries (AS/400) environments

Experience leading system development configuration or integration efforts across multiple platforms

Proven ability to lead and develop team members performing systems analysis programming or application support functions

Strong understanding of IT governance change control and best practices

Excellent analytical and problem-solving skills with the ability to manage complex cross-functional projects

Effective communicator who builds strong relationships with technical teams and business stakeholders

PHYSICAL DEMANDS:

Ability to withstand prolonged periods sitting at a desk

Frequent use of upper extremities to perform keyboard functions and work on a computer

Ability to occasionally stand/walk

Required Experience:

Manager