Workflow Coordinator (1st Shift Available)
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Job Location:
Wheeling, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
*Opportunities in Wheeling WV and Columbus OH available.
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents has a technical eye to detect and ensure proper corrections (proofing edits conversions formatting creation comparisons etc.) for requesters. The position requires advanced software aptitude in those programs used for document production as well as speed and accuracy in a high-volume high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members and may be responsible for the day-to-day coordination of workflow within a shift or site.
(* denotes an essential function)
- *Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests as needed
- *Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines especially when working with escalated deadlines or issues
- *Acts as a leading definitive resource for all questions relating to document production proofreading and quality assurance by the team
- *Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
- *Detects formatting and compositional errors in documents; verifies citations are properly formatted
- *Checks corrected proofs of documents against mark-up for comparison and quality assurance
- *Adheres to and monitors team members adherence to formatting standards utilizing generally accepted proofreading marks and use of standard reference resources with an understanding of the clients business environment.
- *Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests including meeting deadlines and delivering high-quality work
- *Responsible for development and delivery of on-going training of new and existing team members in existing processes as well as new trends or processes for document production work
- *Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the clients expectations for quality timeliness and service
- *Trains more junior staff members as needed
- Communicates with manager and/or client on job or deadline issues in a timely and professional manner
- Assists the Lead Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
- Facilitates teams adherence to company policies (conduct attire performance attendance)
- Works collaboratively demonstrating open and flexible communication within and across team members
- Contributes to recommendations for individual development goals trainings or performance expectations to Lead Supervisor or Manager to enhance team skill levels and quality outputs
- Interact with clients in person over the phone or electronically.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.
Additional Information :
The salary range for this role at the noted RRD location is $19-22.50 / hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education qualifications
skills experience certifications proficiency performance shift location and other business
needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on
the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include
medical dental and vision coverage paid time off disability insurance 401(k) with company match life
insurance and other voluntary supplemental insurance coverages plus parental leave adoption
assistance tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industrys most trusted portfolio of creative execution and world-wide business process consulting, with ser ... View more
