Principal Software Engineer (Full Stack)

About the Team:

The intelligent Developer Ops team builds tools used by ServiceNows customers for developing testing and deploying code to their ServiceNow environments. Were a team focused on bringing modern solutions for development to ServiceNows enterprise customer base.

We are looking for a seasoned Principal Backend Engineer to architect develop and optimize backend systems (Enterprise Platform) that power critical application lifecycle and customer-facing SDLC systems at ServiceNow. This role demands deep expertise in Java and JavaScript strong architectural vision and leadership in building scalable secure and high-performance services.

What youll do:

• Participate in all technical aspects of team deliverables including quality performance maintainability and scalability
• Participate in design and code reviews ensuring best practices in performance maintainability and testability.  
• Partner with product design and engineering leaders to craft solutions that balance innovation performance and business impact
• Explore and experiment with new patterns and advocate for approaches that improve system resilience and performance at scale
• Design and implement comprehensive solutions by deeply understanding customer challenges anticipating future needs and aligning with product goals
• Design and develop scalable maintainable and reusable software components with a strong emphasis on performance and reliability. 
• Integrate automated testing into development workflows to ensure consistent quality across releases. 
• Develop comprehensive test strategies covering functional regression integration and performance aspects 
• Mentor and guide other engineers fostering a culture of technical excellence and innovation.
• Champion engineering best practices including code quality testing and system reliability.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality  
• Promote a culture of engineering craftsmanship knowledge-sharing and thoughtful quality practices across the team. 

To be successful in this role you have:

• Deep technical hands-on experience building Enterprise production level Platform
• Experience building Enterprise level Web Applications
• Proficiency with SQL and relational database technologies such as MariaDB or PostgreSQL
• Strong understanding of caching strategies and their trade-offs
• Excellent problem-solving skills and ability to lead large-scale technical initiatives
• Strong knowledge of distributed systems event-driven architectures and RESTful APIs
• Experience with declarative metadata driven frameworks for enterprise applications
• Experience with cloud platforms (AWS Azure or GCP) and containerization (Docker Kubernetes)
• Familiarity with CI/CD pipelines modern DevOps practices and automated testing frameworks
• Proficiency with mentoring both junior and senior engineers
• Strong written and verbal communication skills and an aptitude for learning new technologies
• Passion for software development problem solving coaching and mentoring other software engineers
• Proven track record of leading major cross-functional technical projects from conception to launch.
• A strong sense of ownership and a relentless customer focus with a passion for creating exceptional user experiences.
• A growth mindset and a passion for staying on top of new technologies and industry trends.
• Excellent communication skills and the ability to articulate complex technical concepts to both technical and non-technical audiences.

Qualifications :

• Experience in leveraging or critical thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf Cursor etc is a plus or nice to have.
• 8 years of experience in designing & implementing complex architectures
• 10 years of experience with Java JavaScript or another language
• Strong knowledge of data structures algorithms object-oriented design design patterns and performance optimization  
• Familiarity with automated testing frameworks (e.g. JUnit Selenium TestNG) and integrating tests into CI/CD pipelines 
• Understanding software quality principles including reliability observability and production readiness. 
• Ability to troubleshoot complex systems and optimize performance across the stack. 
• Comfort with development tools such as IDEs debuggers profilers source control and Unix-based systems 

JV21

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time