Head of First Party Claims

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About Everest:
Everest is a global leader in risk management rooted in a rich 50 year heritage of enabling businesses to survive and thrive and economies to function and flourish. We are underwriters of risk growth progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders who care deeply about our impact on communities and the wider world.

Everest Global Wholesale & Specialty (GWS) part of the Everest Group is seeking a Head of First Party Claims based in London reporting to the Head of Claims UK&I.
This role is responsible for setting direction and delivering outcomes for Property Energy & Construction (E&C) and Accident & Health (A&H) claims for GWSInternational underwritten from London across our Syndicate and Company platforms. You will help ensure that claims performance aligns with business objectives supports portfolio outcomes and strengthens Everests reputation across First Party and E&C markets.

Key Accountabilities

Strategic Direction

• Develop implement and maintain a First Party Claims strategy and operating model aligned with business plans and underwriting priorities in partnership with underwriting leadership.

• Identify and communicate claims trends (e.g. frequency severity emerging risks) to executive and underwriting leadership enabling balanced evidence-based decisions.

• Put in place and oversee appropriate outsourced service providers legal counsel and subjectmatter experts to support effective claims management.

• Provide datainformed analysis to highlight portfolio trends and issues supporting sustainable growth and portfolio health.

• Partner with Country leadership to develop plans set goals/objectives and monitor delivery.

• Contribute to product development and profitability reviews.

• Work with underwriters and senior leaders to support the development and retention of profitable business.

• Build and maintain constructive relationships with key clients and brokers to enhance the customer experience and market presence.

• Support initiatives that promote the GWS brand and reputation within the First Party market.

• Define and steward a customer experience consistent with Everests strategic objectives.

• Coordinate action plans that strengthen claims performance across lines and geographies.

• Participate actively in reserve and portfolio reviews.

Operational Excellence

• Provide technical guidance and strategic oversight on large complex or highprofile losses working collaboratively with relevant stakeholders.

• Establish and continuously enhance claims data metrics MI and analytics ensuring timely accurate and decisionuseful reporting.

• Identify performance conduct and compliance matters and escalate in line with governance requirements.

• See that claims operations align with quality standards audit requirements regulatory obligations and privacy policies.

• Maintain effective controls to manage financial operational reputational and compliance risks.

• Ensure the production and communication of clear relevant MI and analytics that support daytoday and strategic decisionmaking.

Stakeholder & Market Engagement

• Collaborate with underwriting actuarial finance operations legal and risk colleagues to support portfolio optimisation and continuous improvement.

• Engage with clients and brokers to promote clarity fairness and timely resolution.

• Represent GWS in relevant market forums contributing to thought leadership and continuous learning.

People & Culture

• Manage and support a highperforming claims team to deliver strategic and operational objectives.

• Conduct fair and consistent performance development and succession conversations with direct reports.

• Identify training needs and provide coaching and mentoring that builds capability across the team.

• Make remuneration and reward recommendations in line with policy and market context.

• Foster an inclusive collaborative culture - aligning empowering and enabling colleagues through clarity feedback and shared purpose.

• Keep senior leadership and Human Resources informed of people matters including disciplinary issues where required.

Skills Experience & Qualifications

Technical & Professional Experience

• Extensive experience in First Party (Property Energy & Construction A&H) across multiple geographies.

• Strong knowledge of First Party insurance products markets claims practices and operating models.

• First Party claims management (particularly Energy & Construction and Property) across diverse product lines and distribution channels.

• Experience working within a global insurance organisation.

• Degreeeducated (or equivalent experience). Professional claims qualifications are welcome.

• Demonstrated experience designing and implementing innovative practical claims solutions.

Core Skills & Abilities

• Strategic innovative and solutionsfocused approach with strong commercial awareness.

• Understanding of business models underwriting strategies and distribution channels.

• Data and technology literate with strong analytical skills and sound judgement in complex situations.

• Effective team leadership and people management in complex crossfunctional environments.

• Excellent written and verbal communication including the ability to prepare concise executivelevel summaries.

• Highly collaborative with the ability to build consensus and work effectively with internal and external stakeholders.

• Adaptable and resilient with a balanced evidencebased approach to decisionmaking.

• Strong interpersonal skills demonstrating respect professionalism and integrity.

What if I dont meet every requirement At Everest we are dedicated to building an inclusive and authentic workplace. So if you are excited about this role but your past experience doesnt align perfectly with every element in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.

• Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.

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