IT Support Intern

Strengthening Maersk Technology IT Services is a core supporting element of the Maersk Groups aim to build the IT platform required to deliver the right IT solution and operating environment. The main goal for this role is to enable the business to win in the marketplace. The IT Support Technician role is part of the Onsite Technology team responsible for managing onsite IT infrastructure. The role requires a confident focused and organised individual with IT knowledge. Apart from service-mindedness the person is required to possess communication and interpersonal skills. A good level and knowledge of English both written and spoken is also expected of the post holder.

Skills required in position

Technical Skills

• Advanced desktop usage / Mobile Devices / Windows 11.

• Knowledge of setting up PCs including BIOS configuration Microsoft operating systems and connectivity (LAN Wi-Fi Bluetooth etc.)

• Good understanding of end user devices and peripherals. Good overall knowledge of WLAN Wi-Fi setup.

• Knowledge of the most common PC accessories and how to connect them i.e. printers mice external drives. Microsoft office 365 (Word Excel Outlook Access SharePoint Teams Project Visio) skills. Ability to do basic setup of mobile devices like iOS devices Android devices etc.

• Understanding of IT infrastructure components such as routers switches and cabling.

Personal Soft Skills

• Professional communication customer service and interpersonal skills.

• Time management

• Troubleshooting skills

• Ability to work collaboratively with others

• Focused in taking end-to-end responsibility for issue resolution

• Customer service mindset and pragmatic approach

Roles & responsibilities

• The main responsibility of the IT Support Technician is to provide onsite support for desktop management asset management and physical support for other IT equipment including servers switches printers cabling video conferencing equipment mobile devices wireless LAN and other end user devices.

• The majority of Maersk Technology support and configuration will be provided remotely by other support teams including software distribution and packaging monitoring and infrastructure services desktop and server patching storage services backup restore and archiving. The IT Support Technician will therefore be responsible for fulfilling services which require physical onsite presence assisting the remote support teams where required and acting as a liaison or escalation point for business colleagues within a specific geographical location.

• Important for this position is professional communication customer service and interpersonal skills.

Specific daily responsibilities include

• Handling and preparing end user device hardware following Standard Operating Procedures (SOPs) predefined processes or manuals. The hardware will either be brand new out of the box or previously returned for reuse.

• Solve incidents that require onsite presence or requires special knowledge.

• Report and update the IT Service Management application (Service Now) to reflect the incident current state and the work that has been carried out ensuring that service level management targets are met and adhered to. Take end-to-end ownership of hard-to-solve and slow-moving incidents.

• Hardware support and diagnostics of hardware related issues and liaising with a 3rd party vendor for resolution of hardware related issues Reporting updating and closing incidents according to the agreed processes within the IT Service Management application (ServiceNow)

Additional responsibilities and expectations

Asset Lifecycle Management

• Ensure accurate recording of all end user devices in a centralised CMDB tracking changes and making appropriate and timely updates.

• Involvement with individual hardware refresh cycles as and when appropriate to do so.

Support for other officeslocations

• Support for other locationsoffices as appropriate using remote tools.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Maersk is an equal opportunities employer. You can find our statement on equal opportunities at is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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