Senior Desktop Technician – Denver International Airport
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 26 - 38
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Our Job
With competitive pay great benefits and endless opportunities working for the City and County of Denver means seeing yourself working with purpose for you and those who benefit from your passion skills and expertise. Join our diverse inclusive and talented workforce of more than 11000 team members who are at the heart of what makes Denver Denver.
What We Offer
The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $26.84 and $38.00. We also offer generous benefits for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year 12 paid holidays 1 personal holiday 1 Wellness Day and 1 volunteer day per year
Competitive medical dental and vision plans effective within 1 month of start date
Location & Schedule
In this position you can expect to work on-site 5 days per week Monday Friday 08:00 am 5:00 pm MST. This is NOT a remote position. This position is located at the Denver International Airport 8500 Pena Blvd. Denver CO 80249.
Who We Are & What Youll Do
Denver International Airport (DEN) is currently seeking a Senior Desktop Technician to join the DEN Business Technologies Field Team. The Field team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation.
Core job duties include but are not limited to:
Providing professional polite and respectful support for customer issues or requests related to: Windows 10/11 Active Directory desktop/laptop hardware software including Office 365 Microsoft Teams Google Chrome Logitech Teams Rooms and others. Mobile Devices.
hardware/apps Virtual Private Network (VPN) basic audio/visual equipment installing/uninstalling software from machines and others.
Troubleshooting issues over the phone in person and over email via various engagement methods (phone in-person email Microsoft Teams etc.)
Logging/documenting tickets for technical issues and/or requests.
Processing requests for technological hardware such as laptops desktops and smart.
Replacing/repairing computer hardware such as hard drives memory batteries etc.
Setting up and/or moving computers/technological hardware between offices.
Coordinating tasks/resolutions with other technicians/teams.
Provide in-person conference room support.
Escalating calls that are beyond tier-one scope to other resolver groups
Writing communications (emails) to the organization about scheduled events (software maintenance outages etc.
Performs other duties as assigned.
What Youll Bring
We value diversity of ethnicity race socioeconomic status sexual identity gender religion language ability and experience and exemplify this through the makeup of our team at all levels. Youll be right at home here if you cultivate strong relationships and push yourself your work the people around you and Denver to the next level.
At DEN Business Technologies we are focused on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position will need to have a great balance of technical skills and knowledge along with great customer service and interpersonal skills.
Our ideal candidate has some or all the following experience skills and characteristics:
Passion for using technical skills to help others
Strong troubleshooting mindset
Team player mentality
Broad working knowledge of computer hardware software operating systems and smart phones.
Clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information
Works cooperatively with other teams when issues/tickets need to be transferred.
Positive attitude and cooperation with others
Innovative about improving processes for customers
Works independently with little to no supervision
Flexible with change and open to new ideas
Accepts and adapts to constructive feedback given to develop in the role
Takes accountability to grow skillsets to improve customer experience
Views mistakes as learning opportunities. Admits mistakes takes ownership focuses on growth
Ability to lift 75 lbs
Required Minimum Qualifications
Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate.
Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop legacy systems and/or Information Technology communications systems.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
License/Certifications: Requires a valid drivers license at the time of application.
Licenses and certifications must be kept current as a condition of employment.
Application Deadline
This position is expected to stay open until February 15th. Please submit your application as soon as possible and no later than 12/15 at 11:59 PM.
About Everything Else
Job Profile
CI2247 IT Technician IIITo view the full job profile including position specifications physical demands and probationary period click here.
Position Type
UnlimitedPosition Salary Range
$26.84 - $40.27Target Pay
Agency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.
It is your right to access oral or written language assistance sign language interpretation real-time captioning via CART or disability-related accommodations. To request any of these services at no cost to you please contact with three business days notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work click here for English or here for Spanish.
Required Experience:
Senior IC
Key Skills
- VDI
- SQL
- Active Directory
- VMware
- Citrix
- Group Policy
- PowerShell
- OS
- Windows
- SCCM
- Security Patches
- Troubleshoot
- Desktop
- hardware
- Technical Support
About Company
Denver has an independently-elected Auditor to serve as a check and balance on Denver’s “strong mayor” form of government. Timothy M. O’Brien, CPA, was elected to a four-year term as Denver’s 24th Auditor in 2015 and re-elected in 2019 and 2023. The Auditor’s Office is responsible for ... View more
