Data Analytics and Work Queue Analyst

Job Description

UW BUSINESS SYSTEMS INTEGRATION QUALITY AND TRAINING has an outstanding opportunity for a DATA ANALYTICS AND WORK QUEUE ANALYST

Work Schedule

100% FTE

Hybrid work environment with occasional on-site support for enterprise initiatives or leadership engagements

May require limited evening or weekend work to support upgrades or time-sensitive initiatives

POSITION HIGHLIGHTS

The Data Analytics and Work Queue Analyst serves as the enterprise authority for revenue cycle Epic dashboards slicer dicer report data analytics and work queue (WQ) performance across UW Medicine. This role is responsible for transforming complex operational and system data into actionable insights that inform leadership decision-making support process improvement planning and proactively identify financial and operational risk with recommendations and expectations to deploy solutions.

The Analyst provides advanced analytics performance monitoring dashboard development dashboard operationalization slicer dicer development and enterprise work queue strategy to improve outcomes optimize throughput identify system and workflow improvement opportunities strategize opportunities and develop plans to reduce downstream denials. This role partners with operational leaders Business Systems Analysts Quality Analysts Training teams and Information Technology Services (ITS) to evaluate system and workflow changes assess performance impact and guide enterprise revenue cycle strategy through data-driven insight.

DEPARTMENT DESCRIPTION

The Business Systems Integration Quality and Training group is responsible for ongoing support Epic system tool development and maintenance of the system infrastructure of Patient Access applications along with the in-depth research of financial data data analytics for use in making program and system decisions or recommendation and implementation of new processes systems programs services and applications tools that are used to support and further the mission of patient care research and teaching.

PRIMARY JOB RESPONSIBILITIES

• Develops maintains and interprets enterprise-level revenue cycle analytics dashboards and performance metrics
• Analyzes trends related to access throughput denials and work queue performance to inform leadership decision-making
• Translates complex data into clear actionable insights and recommendations for executive and operational leaders
• Serves as the enterprise owner for work queue performance dashboard monitoring frameworks slicer-dicer development including measuring volume aging prioritization of opportunities throughput and denial reduction
• Evaluates work queue and dashboard trends to identify systemic risks related to backlog capacity regulatory compliance or workflow inefficiencies and develop recommendations to mitigate.
• Partners with operational leaders and ITS recommending data-informed strategies for reporting work queue and dashboard optimization and operationalization
• Assesses performance impact of operational or system changes on work queue dashboard and reporting outcomes
• Partners with ITS Business Systems and operational teams to evaluate the performance impact of Epic upgrades enhancements and workflow changes
• Provides data-driven recommendations to leadership regarding system or workflow adjustments based on observed performance trends
• Serves as a subject matter expert (SME) and consultant to ERC Leadership on revenue cycle analytics and work queue performance
• Collaborates with Quality Analysts to align performance trends with quality findings and corrective action priorities
• Partners with Training teams to inform education and reinforcement strategies based on performance data

REQUIRED QUALIFICATIONS

• Bachelors degree in business Healthcare Administration Information Systems Data Analytics or a related field or equivalent combination of education and experience.
• Four or more years of progressively responsible experience in revenue cycle analytics business systems analysis or healthcare operations.
• Demonstrated experience developing and interpreting complex data sets dashboards and performance metrics.
• Working knowledge of Epic revenue cycle and patient access workflows sufficient to analyze performance and operational impact.
• Proven ability to translate analytics into actionable recommendations for leadership.
• Strong written and verbal communication skills.
• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community

Compensation Benefits and Position Details

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Temporary or Regular

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About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.