Lead HR Service Delivery

Job Description

Overview

This role is responsible for stabilising rebuilding and transitioning HR Operations for multiple Asia markets into India by leveraging the People Hub (shared services). The position supports the transition and ongoing stabilisation of HR Operations in a changing and evolving environment. It requires rapidly developing a strong understanding of existing HR processes across Asia assessing their effectiveness and partnering with key stakeholders such as the Regional HR Business Partners & COEs to standardise and transition these processes from the Region. Strong judgement and structured problemsolving are essential to translate regional operating practices into scalable futureready HR operating models while ensuring business continuity strong governance and a consistently positive employee experience across all Asia markets during and after the transition.

Your role

HR Operations & Transition Management:

• Lead the transition of HR Operations activities from Hong Kong Singapore Malaysia South Korea and China to India.
• Independently conduct deepdive analysis of existing HR operations consolidating undocumented practices into clearly defined currentstate processes.
• Own operational continuity during transition phases ensuring no disruption to employee lifecycle activities.
• Design and implement standardized scalable and futureready HR processes aligned to global best practices.
• Act as the primary interface between Asia HR stakeholders and People Hub teams to enable smooth transition and stabilization
• Oversee Tier 2 HR case management monitoring and actioning complex cases to ensure timely and appropriate resolution.

HR Transformation:

• Identify new workstreams that can be delivered from India while designing and implementing the futurestate HR Operations model (shared services operating model COE/HRBP interfaces escalation pathways and SLAs).
• Map reengineer and standardize HiretoRetire processes including Recruitment Operations Onboarding Employee Data Management Movements/Transfers Benefits Administration Leave & Time Employee Relations Operations Exit and Records Management.
• Produce highquality SOPs (purpose scope process steps controls roles inputs/outputs exception handling and reporting) RACI matrices and knowledge articles to enable effective People Hub delivery.
• Embed controls and auditable trails and integrate automation where feasible to reduce manual effort and error.
• Promote employee selfservice by developing robust processes and strong knowledge articles.
• Process Standardisation & SOP Development
• Own the creation of SOPs across all HiretoRetire processes ensuring clarity on roles decision points controls and escalation paths.
• Establish and maintain process governance frameworks including SLAs RACI quality checks and audit mechanisms.
• Identify process gaps inefficiencies and manual workarounds and implement continuous improvements or automation where feasible.
• Ensure SOPs remain current accessible and usable by People Hub and HR Service Delivery teams.

Payroll Operational Oversight & Transition:

• Ensure stable and accurate payroll delivery for Hong Kong and South Korea.
• Act as the primary interface between the Asia region and the People Hub payroll team during the transition of Malaysia Singapore and China payroll.
• Partner with Payroll Finance and vendors to manage payroll transitions including parallel runs data validation issue resolution and postgolive stabilisation.
• Monitor payroll quality metrics and drive corrective actions to achieve errorfree payroll delivery.

Governance Compliance & Risk Management:

• Establish strong HR process governance including periodic audits of HR systems employee data and statutory compliance metrics.
• Ensure HR policies are current employeefriendly and aligned with local labour laws and regulatory requirements.
• Proactively identify operational risks and ensure HR Partners and regional stakeholders are informed of issues impacting delivery.

Systems & Employee Experience:

• Act as a subject matter expert on Workday and ServiceNow for HR Operations and train stakeholders on best practices.
• Partner with the People Hub to drive selfservice adoption reduce reliance on manual support and enhance overall employee experience.
• Collaborate closely with regional HRBPs to ensure operational efficiency and seamless endtoend service delivery.

Reporting & Continuous Improvement:

• Provide regular operational reporting and dashboards covering volumes turnaround times SLAs error rates and escalations.
• Analyse HR operational data to identify patterns recurring issues and improvement opportunities.
• Develop Power BI dashboards or automated reports (preferred) to support leadership decision making and continuous improvement initiatives.

HR Communications & Content Management:

• Manage HR communications and publish important updates on the company intranet (Sphere) leveraging efficient and scalable communication methods.
• Support rebranding initiatives by ensuring compliance with updated templates letterheads and branding guidelines.
• Maintain accuracy and consistency of all HR content shared with employees.
• Drive people process and mandatory training completion within defined timelines through effective and streamlined communication approaches.

About you

Candidate requirements:

• Technical & Functional Competencies
• Proven experience transitioning HR operations or payroll into a shared services or People Hub model.
• Strong exposure to Asia HR operations payroll and compliance requirements.
• Demonstrated expertise in process standardisation SOP authorship and auditready control design.
• Endtoend understanding of HiretoRetire HR processes.
• Handson experience with Workday and ServiceNow in HR Operations contexts.
• Strong reporting and analytical capabilities; experience with Power BI Power Automate or similar tools is a strong advantage.
• Excellent oral and written communication skills with the ability to influence and engage stakeholders at all levels.

Behavioural Competencies:

• Ability to operate independently with minimal supervision in ambiguous fastchanging environments.
• Proactive mindset with the ability to manage multiple projects and lead crossfunctional initiatives while maintaining operational focus.
• Highly organised with the ability to manage competing priorities across multiple countries.
• Strong problemsolving capability and comfort making decisions with incomplete information.
• Clear communicator who can effectively engage HR Partners People Hub teams and senior stakeholders.
• High resilience strong ownership mindset and attention to operational detail.
• Detailoriented with a continuous improvement mindset.

Reward & benefits

Explore the rewards and benefits that help you thrive at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance legal matters family care personal health fitness and nutrition.

Seize every opportunity to sharpen your skills expand your expertise and be recognized for the impact you make.

About AtkinsRéalis

Were AtkinsRéalis a world-class engineering services and nuclear organization. We connect people data and technology to transform the worlds infrastructure and energy systems. Together with our industry partners and clients and our global team of consultants designers engineers and project managers we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.