Administrative Assistant

About Us:

We are a team of enthusiastic paediatric allied health professionals who are looking to expand our team. We provide Speech Pathology and Occupational Therapy for children aged 0 to 12 years. Were passionate about building strong relationships with families to achieve the best possible outcomes. As a neurodiversity-affirming practice we celebrate all bodies and brains.

Position Overview:

Were looking for a proactive and organised Allied Health Administrative Assistant to support our Chelsea Heights clinic. This position is perfect for individuals with a background in healthcare administration or anyone eager to gain experience in the allied health sector.

Based primarily at our Chelsea Heights clinic with support at Glenroy as required this role will provide additional cover for our permanent administration team. The position offers one day per fortnight (Thursdays) with the opportunity for additional shifts to cover planned team absences. This role would suit someone with flexibility in their schedule such as university students or shift workers who are available to work on an ad-hoc basis.

Key Responsibilities:

• Managing appointment bookings and scheduling for therapists.
• Answering phone calls email and solving client queries providing exceptional customer service.
• Maintaining accurate client files and documentation. Making sure all service agreements have been signed.
• Processing batch invoices post appointments.
• Assisting with general office administrative tasks as required.
• Ensuring all clinic processes comply with applicable laws and NDIA guidelines.
• Maintaining a clean and tidy clinic and upkeeping all safety regulations.
• Provide administrative support to management and therapists e.g. monitoring office supplies or booking of therapy rooms.

Essential Criteria:

• Previous experience in a healthcare administrative role.
• Proficiency in Microsoft Office Suite and SharePoint.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Confident in managing sensitive or challenging conversations with clients and therapists in a professional respectful manner
• Ability to work collaboratively in a team as well as independently.
• Current Working with Children Check and Police Check

Desirable Criteria:

• Experience with CRM software (e.g. Splose).
• Knowledge of NDIS Medicare and Neuro-affirming approaches

Benefits:

• Join a small close-knit team with a strong supportive culture that values you both professionally and personally
• Comprehensive induction and training to set you up for success
• Monthly supervision with regular approachable support
• Access to weekly professional development
• Quarterly team days focused on connection and collaboration

How to Apply:

Please submit your resume and cover letter via the link and we will be in touch. For further questions please email Gina Siegel on