Starlink Communications Manager (Enterprise Customer Success)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

STARLINK COMMUNICATIONS MANAGER (ENTERPRISE CUSTOMER SUCCESS)

Starlink is scaling rapidly across Enterprise verticalsincluding Aviation Maritime Government and large-scale commercial deploymentsand we are seeking a Communications Lead Starlink (Enterprise) to own and evolve the Enterprise customer communications experience end-to-end.

This role sits at the intersection of Customer Success Engineering Operations and Account Management. You willbe responsible forensuring Enterprise customers receivetimelyaccurate and highly relevant communications across complex environments involving hundreds of service lines bespoke hardware setups third-party equipment and mission-critical connectivity.

You will act as both a strategic owner and an operational co-pilotauditing and improving automated communications supporting launches and deprecationsassistingduring global crises and building a more tailored enterprise customer journey that reduces confusion contact rate and churn while improving CSAT and NPS.

RESPONSIBILITIES:

• Partner closely with Enterprise Customer Success leadership to draft review and maintain all outbound enterprise update emails and communications
• Own and maintain a centralized tracker of all Enterprise communications sent including audience trigger logic and timing
• Audit all automated notifications firing across Enterprise verticals to identify gaps redundancies and failure points
• Build scalable playbooks and templates to standardize execution as the organization grows
• Establish before/after measurement frameworks to track impact on Contact Rate CSAT NPS and churn
• Develop deep fluency in the enterprise customer experience including:
• Account management workflows
• Enterprise portal behavior
• Multi-service-line accounts
• Hardware procurement and replacement
• Complex installations and third-party routers/equipment
• Build strong working relationships with Account Managers to understand both shared needs and vertical-specific differences
• Assist during global crises by coordinating clear timely enterprise-appropriate communications
• Partner with Product Engineering and Analytics to build a more bespoke Enterprise customer journey

BASIC QUALIFICATIONS:

• Bachelors degree
• 5 years of experience in communications customer success communications or related field

PREFERRED SKILLS AND EXPERIENCE:

• Exceptional writing and editing skills with the ability to distill complex technical and operational concepts into clear customer-ready communications
• Strong strategic judgment and ability to operate under tight timelines during service disruptions or escalations
• Experience collaborating cross-functionally with Engineering Operations Legal Analytics and Account Management
• High attention to detail and comfortable managing multiple parallel initiatives
• Familiarity with SQL and basic queryingto independently explore datavalidatehypotheses and partner effectively with analysts
• Experience with or working knowledge of Metabasedashboards and self-serve analytics tools
• Comfort using Typeformfor surveys feedback collection and experimentation
• Working knowledge of Figmafor reviewing annotating and collaborating on customer-facing designs
• Hands-on experience with Liquid/HTMLtemplating systems for scalable dynamic customer communications (or strong willingness to ramp quickly)
• Self-driven operationally rigorous and comfortable owning both strategy and execution

ADDITIONAL REQUIREMENTS:

• Must be willing to work in office five days per week
• Must be available to work extended hours and weekends as needed
• Willingness to travel to other SpaceX locations and events as needed

COMPENSATION AND BENEFITS:

Pay range:

Communications Manager: $110000.00 - $145000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.