Associate General Manager

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As an Associate General Manager for Vias Operations teamyou will manage a first-of-its-kind intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy operations and partnership management within a fast-growing tech company.

This is not a role where you will be following a playbook you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship business development and operations management. We hope you are up for it!

**This role requires someone to be based locally in either of the following locations: Denver CO or Seattle WA**

What Youll Do:

• Own and manage the end-to-end operating strategy of Vias service on behalf of our partner.
• Develop and continuously refine operating plans staffing models and scheduling strategies for a 24/7 operation.
• Partner cross-functionally within Via to lead initiatives that improve efficiency reliability and customer experience.
• Serve as theface of the operation building trusted relationships with drivers customers community stakeholders and local partners.
• Drive continuous improvement by defining KPIs analyzing performance trends and translating insights into action on a weekly and monthly basis.
• Prepare and present reports that communicate performance risks and opportunities to internal and external stakeholders.
• Ensure compliance with all relevant federal state local and company policies procedures and regulations on service operations.

Who You Are:

• Strategic leader with 3-5 years of experience leading complex operations; Bachelors degree required
• Independent self-starter you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate prioritize and take responsibility
• Problem solver; you dont accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Salary Range: $85000 - $115000 / year
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride

Via is an equal opportunity employer.