Customer Success Team Leader

London - UK

Monthly Salary: GBP 50000 - 55000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Juniper Education where our mission is to champion educators empowering them to shape future generations. Were more than just a support system; were the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services we address a spectrum of needs ensuring excellence in the education and tech industry your work directly influences the lives of students and educators. Whether youre developing cutting-edge educational technology supporting school leadership teams directly or designing solutions to enhance the learning experience you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you so that you can look after our children.

Dedicated to our core values we are committed to:

Empowerment: Equipping everyone with the tools intelligence connections and freedom to make informed decisions recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential thereby enabling all children to achieve theirs.

Passion: Because we love what you do youre at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths ensuring that together we achieve more than we could ever do alone. Every voice counts!

Were seeking a Customer Success Adoption & Growth Lead to drive how customers adopt our products realise value quickly and grow with us over time.

This role owns the operating model behind product adoption customer engagement and product-led growth including free-to-paid trial conversion at scale. Youll be responsible for our customer success systems data and engagement strategy turning lifecycle insight into clear actions for the Customer Success team and the wider business.

Success will be measured through improved adoption reduced churn predictable trial conversion and a high-performing proactive Customer Success Adoption team.

Key Responsibilities

Customer Success & Adoption

Own and evolve the customer success adoption model with Gainsight as the core platform

Design scalable data-led journeys across onboarding adoption renewal and expansion

Define clear plays triggers cadences and success criteria for the team

Ensure consistent execution of customer engagement

Gainsight & Systems Ownership

Act as the internal owner and expert for Gainsight

Maintain health scores playbooks success plans and reporting

Ensure customer and usage data is accurate and actionable

Identify churn risk adoption gaps and growth opportunities

Adoption Value & Growth

Design programmes to increase product adoption and long-term value

Build frameworks to measure and demonstrate customer outcomes

Own the strategy for converting free trials into paid subscriptions

Drive predictable trial conversion through structured engagement

Team Leadership & Insight

Lead coach and develop a proactive Customer Success Adoption team

Set clear goals and performance expectations aligned to customer outcomes

Own KPIs including adoption churn retention and trial conversion

Provide actionable insight to senior stakeholders

About You

Experience designing and scaling customer adoption or success operating models

Strong data-driven decision-making and analytical capability

Confident ownership of customer success platforms (e.g. Gainsight)

Proven people leadership and cross-functional influence

Clear confident communicator with a strong customer-first mindset

Interview process

1st stage Interview

Assessment

2nd stage Interview

We are committed to a fair and comfortable recruitment process so if you require any reasonable adjustments during your application or interview process please reach out to a member of the team at

Juniper Education Benefits

Day 1 right to company sick pay

Enhanced annual leave entitlement

Opportunity to purchase additional leave

Entitlement to carry over leave to next entitlement year

Day 1 access to24/7 GP & prescriptionservices

Day 1 access to rewards platform

Cycle to work scheme

Enhanced maternity & adoption pay

Day 1 access to employee assistance platform

Funded development/Qualification opportunities

Voluntary health care cash plan

Voluntary private medical insurance

Plus more!

Please note:We are unable to provide visa sponsorship at this time.

Applications to be submitted by midnight 18th February 2026