Dutch Technical Customer Support Advisor in Barcelona
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Job Summary
Thinking about moving abroad Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure Take a look at this job position!
As a Technical Customer Support Advisor you will deliver top-tier technical assistance to our clients through phone and email. Your role will involve supporting B2B customers (merchants) by resolving issues related to their e-commerce transactions on the platform. Youll investigate and troubleshoot payment and account concerns ensuring strong relationships with customers through prompt follow-up.
Your role
As a Customer Service Advisor your main duty will be to deliver exceptional support to customers by handling both technical and administrative queries via telephone chat and email. This will involve helping customers with the installation and setup of their terminals or online payment solutions resolving any reported issues and fostering strong customer relationships.
Your profile
Fluent in the requested language
Working proficiency in English
Ideally experience in a call center environment
Excellent communication and interpersonal skills
Positive adaptable mindset
Team-oriented with a keen interest in technology
Service-oriented and skilled at managing conflicts constructively
Benefits
Paid training
Free Spanish lessons (once a week)
Unique friendly people-focused call centre with a fun vibe
Market-based salary potential bonus
Perks: meal cards transport cards private insurance
Free fruit and coffee
Growth opportunities
Location
Barcelona Spain
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About Company
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