Group Reservations Manager W Barcelona
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
OVERVIEW
The Group Reservations Manager leads and oversees all group reservation operations within the Groups & Conventions department. This role serves as the strategic point of contact for Meeting Planners and Convention Services Managers ensuring flawless execution of all reservation-related components of group business. The manager is responsible for driving operational excellence maintaining contractual compliance optimizing room block performance and fostering strong internal and external relationships.
HOW ITS DONE
- Lead the end-to-end management of group room blocks ensuring accuracy compliance with contractual terms and timely execution of all reservation requirements.
- Establish and maintain operational standards workflows and performance expectations for the Group Reservations team.
- Oversee the integrity of data entry and system usage across platforms such as Opera and Marsha
- Serve as the primary liaison between Sales Convention Services Front Office and other operational departments to ensure seamless group execution.
- Lead and participate in key meetings including pre-conferences group fact sheet reviews pick-up analyses and post-event evaluations.
- Build and maintain strong professional relationships with Meeting Planners ensuring proactive communication and exceptional service delivery.
- Manage VIP arrangements upgrades special requests and rooming list requirements with precision and attention to detail with Conventions Department.
- Monitor pick-up trends room block performance and identify risks and opportunities.
- Recommend process improvements system enhancements and operational efficiencies to maximize revenue and guest satisfaction
- Provide coaching guidance and continuous feedback to Group Coordinators and other team members.
- Identify training needs and coordinate learning opportunities related to systems procedures and customer service.
- Foster a collaborative high-performance team culture aligned with hotel standards.
- Strong command of Opera and Marsha
- Excellent communication negotiation and problem-solving skills.
- Demonstrated ability to lead teams manage multiple priorities and make strategic decisions.
- Analytical mindset with strong attention to detail and customer-centric approach.
- Flexibility to adjust working hours based on hotel events and operational needs.
Hours:
Standard schedule is 09:00 to 17:00 with flexibility required depending on group activity and hotel events.
Role duties:
Listed below is an outline of some of the duties and responsibilities of the Group Reservations Manager.
- Weekly meeting with Conventions Services
- Attend weekly One of One meeting with DCS
- Full management of the group room blocks
- Attend pre-con meeting and Group Fact Sheet meetings
What the Group Reservations Manager is not: A replacement for the Convention Services Manager. Instead it functions as a leadership role that supports guides and elevates these positions through strategic oversight of group reservations
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Fashion Retail
- Forklift
- Developmental Disabilities Experience
- Management Experience
- Mediation Experience
- Serving Experience
- Warehouse Experience
- Product Management
- Alternative dispute resolution
- Leadership Experience
- Supervising Experience
- Social Work
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
