Operations Specialist

What were building

What started as a spark of an idea has now become a roaring flame set to illuminate the European dining scene.

With Karma OS 26 weve launched our most comprehensive restaurant platform yet - a single AI-first operating system that replaces the patchwork of 5-10 disconnected tools most restaurants struggle with today. From POS and payments to kitchen operations loyalty and analytics everything runs on one real-time core. And someone needs to make sure it all works flawlessly for every customer.

That someone could be you.

Your role

As an Operations Specialist youre the technical backbone of our customer success. While our sales and customer success teams are out front building relationships youre ensuring that every technical piece of Karma OS works perfectly behind the scenes.

Youll be responsible for:

Technical Implementation & Configuration

• Configure and set up Karma POS terminals payment systems and printers for new customers

• Build and structure complex menu systems with products modifiers bundles and scheduled pricing

• Set up user roles permissions and multi-location hierarchies

• Configure Kitchen Display Systems (KDS) and ensure seamless communication between front-of-house and kitchen

• Install and test QR ordering systems kiosks and various device types (tablets laptops payment terminals)

Support & Problem-Solving

• Provide technical support to customers and internal teams during and after implementation

• Troubleshoot hardware and software issues across the Karma OS platform

• Manage KYC signups and payment system integrations

• Monitor system health and proactively address potential issues

System Optimization

• Work with loyalty programs promotions and dynamic pricing configurations

• Set up email marketing capabilities and reporting structures (Z X SIE reports)

• Ensure proper syncing across devices and real-time data flow

• Document technical processes and create internal knowledge resources

Collaboration

• Partner closely with Customer Success Managers to ensure smooth customer onboarding

• Coordinate with product and engineering teams to relay customer feedback and technical challenges

• Support the sales team with technical scoping and feasibility assessments

This role requires some flexibility - you may occasionally need to be on-site with customers during installations work evenings or weekends for go-lives and be available on-call for critical technical support.

Your growth path

This isnt just a backend technical role - its your launchpad to owning the entire customer journey.

Youll start by mastering the technical foundation but as you prove yourself youll gradually transition from background implementation to frontline project management. Youll move from configuring systems to leading customer go-lives managing timelines and becoming the strategic advisor helping restaurants maximize their success with Karma.

Many of our most successful Customer Success Managers started exactly where youll be starting - in the technical trenches learning every detail of how our platform works.

Who you are

Technical & Detail-Oriented Youre comfortable with technology and love figuring out how systems work. You have an eye for detail and take pride in getting configurations exactly right. You understand that small technical mistakes can create big problems for customers.

Problem-Solver When something breaks or doesnt work as expected you dont panic - you systematically work through the problem until its solved. Youre resourceful and know how to find answers.

Customer-Centric Even though youre working behind the scenes you understand that every configuration you set up directly impacts a restaurants daily operations. You care deeply about getting things right for the customer.

Communicator You can translate technical concepts into plain language when talking to restaurant owners and you can clearly document processes for your teammates. Youre comfortable on the phone via chat and in person.

Resilient & Adaptable Working in operations means dealing with unexpected challenges tight deadlines and occasionally frustrated customers. You stay calm under pressure learn from mistakes and constantly look for ways to improve our processes.

Doer You maintain forward momentum. You challenge todays truths and take 100% ownership of your work and results. Your friends describe you as intensely goal-oriented with a strong sense of self-discipline.

Your experience

• 2 years in technical operations implementation IT support or similar customer-facing technical roles

• Experience with POS systems payment terminals or restaurant technology is a strong plus

• Comfortable with software configuration troubleshooting and learning new technical systems quickly

• Fluent in Swedish and English

• Excellent communication skills and ability to manage multiple stakeholders

• Comfortable with some travel within Sweden for on-site installations

• Previous experience in restaurants or hospitality is a bonus but not required

Why this role matters

Karma OS 26 is powerful but that power only matters if we implement it flawlessly. Youll be the person ensuring that when a restaurant goes live with Karma everything just works - the terminals sync perfectly menus display correctly payments flow smoothly and the kitchen receives orders in real time.

Youre not just setting up software - youre enabling restaurants to run smarter grow faster and be more profitable.

What we offer

Professional growth: Clear path from technical operations to customer success management
Learning: Deep technical knowledge of modern restaurant technology and SaaS operations
Impact: Direct influence on customer satisfaction and retention
Culture: Numerous mood-boosting activities weekly breakfasts zen room ping pong and Karmazing after-works
Team: Join our 20ish ambitious co-workers in Stockholm
Flexibility: Early bird or night owl - we support both

About Karma

Founded in 2015 in the Nordic tech capital of Stockholm Karma is here to make running your restaurant easier than ever. From POS and loyalty to online ordering payments and marketing we bring together everything you need in one simple cost-effective platform.

Today were helping leading restaurants in the Nordics run smarter grow faster and be more profitable. Think of us as your trusted partner in the restaurant business: you focus on the guests well handle the rest.