Community Manager

About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles California with an extraordinary track record of high profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design thats disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that dont compromise on function. If youre passionate about consumer products e-commerce and high-growth start-ups keep reading!

Job Summary:

Were seeking a strategic detail-oriented Community Manager contractor to steward our brand voice across social channels listen for opportunities in real time and build meaningful connections with our audience. This role will manage daily community interactions for both the Ruggable brand lead response strategy and workflows with the Consumer Experience (CX) team schedule and publish social content and monitor trends to inform proactive engagement and product gifting. Youll report into the Director of Social Influencer and PR and collaborate with Marketing CX Product and Creative to ensure a cohesive audience experience that grows brand affinity and drives customer loyalty. A primary focus of this role will be the end-to-end ownership of our Reddit presence developing our engagement and response strategy with a dedicated CX support partner to execute and resolve requests. This full-time position is a 12-month contract with potential for extension or conversion. This role requires the ability to commute to Torrance 1-2 days per week to work alongside the marketing team. Were looking for someone who is passionate about audience engagement and the world of design and interiors.

What Youll Do:

Reddit Leadership (Key Focus Area)

• End-to-End Ownership and Copywriting: Serve as the primary owner of the Ruggable Reddit strategy managing the channels health growth and reputation.
• Real-Time Engagement: Monitor relevant subreddits and brand mentions daily engaging authentically with the community to answer questions address concerns and foster discussion. Proactively engage in spaces relevant to our brand e.g. pet parent and decor subreddits.
• CX Collaboration: Partner closely with a dedicated CX support liaison to triage complex customer service issues found on Reddit ensuring high-priority requests are resolved quickly and effectively.
• Content Strategy: Partner with the Ruggable Social Team to develop and execute a Reddit-specific content plan that feels native to the platform and genuinely engages the Reddit audience.

Daily Community Management & Social Listening

• Build out a strategic approach to community across all channels including proactive areas for Ruggable to monitor and engage with CX topics and approaches and guidance for moments of escalation gifting and real-time collaboration.
• Adapt and maintain a consistent brand voice across all community touchpoints while tailoring tone to channel and audience.
• Continuously listen to audience sentiment feedback and conversations to identify product feedback feature requests opportunities and emerging trends.
• Flag timely proactive engagement opportunities and coordinate with the team to capitalize on them.
• Identify and execute relevant gifting opportunities.
• Monitor and respond to comments messages mentions reviews and DMs across social platforms in a timely brand-appropriate manner flagging and escalating issues to the CX team with clear context and recommended next steps.

Content Calendar Management & Content Scheduling

• Collaborate with the Agency Partner and Social Team on content calendar maintenance and ownership.
• Schedule and tag all social content ensuring all content and copy are accurate and optimized for each platforms best practices.

Trendwatching Analytics & Proactive Reporting

• Regularly review platform trends emerging conversations and influencer activity relevant to the brand.
• Track and report on community metrics and provide actionable optimization recommendations.
• Provide insights to the Agency Partner and Social Team to influence content strategy community initiatives and customer experience improvements.
• Audit competitor activity industry trends and platform shifts to inform messaging content and response strategies.

Qualifications (Required)

• 7-10 years of experience in community management social media or a related role for consumer brands.
• Experience managing Reddit communities for a brand with a deep understanding of Reddit etiquette subcultures and moderation tools.
• Strong writing ability with a proven capability to adopt and maintain a distinct brand voice across platforms.
• Excellent organizational project management and communication skills; comfortable managing multiple streams and priorities.
• Demonstrated experience using social media management platforms (e.g. Hootsuite Dash Sprout Social Meta Business Suite Sprinklr) and social listening tools (e.g. Brandwatch Mention Sprout Social Listening Talkwalker) or equivalent.
• Solid understanding of social media metrics community health indicators and best practices for engagement moderation and crisis management.
• Ability to think strategically and tacticallyidentify opportunities prioritize actions and execute with speed and quality.
• Detail-oriented with a methodical approach to process and cadence.
• Passion for design and interiors; strong interest in design trends and a good eye for aesthetics that align with Ruggables brand.

Preferred

• Experience in consumer product brands home/lifestyle or direct-to-consumer environments.
• Strong understanding of AI SEO

Compensation

• 40 hours a week full time contractor Monday through Friday (9-5 pm)
• Rate: $60-84/hr 1099
• Location: Los Angeles/Torrance CA; Minimum 1-2 days in the office plus additional on-site collaboration as needed
• Duration: 12-month contract with potential for extension or conversion
• Hours: Full-time (approx. 40 hours per week); availability for daily oversight and quick-turn campaigns

How to Apply --

Please submit:

- A resume highlighting your community management experience noting relevant Reddit experience in particular

- A brief note on your social listening and management toolstack including preferred platforms and any automation or workflow approaches you use

- Optional: A portfolio highlighting community management experience brand voice work and examples of social listening insights youve generated OR hypothetical examples

At Ruggable we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.