Senior Business Analyst – Distribution Center IT (Brownsburg, IN onsite)

The Senior Business Analyst is an expert in warehouse management systems warehouse distribution work streams and possesses strong analytical skills. They demonstrate strong technical skills to lead change initiatives and support daily WMS operations within the context of a fully integrated warehouse environment.

This position partners closely with business stakeholders operations leaders and technical teams to define configure test and implement WMS core processed and system-wide enhancements.

They will perform analysis to resolve complex issues and recommend solutions to drive continuous improvement and lead cross functional teams throughout the change management life cycle.

• Lead functional design sessions perform end-to-end analysis and define WMS configuration requirements.
• Act as WMS subject matter expert for new business integrations facility changes and continuous improvement initiatives.
• Partner with operations IT and crossfunctional teams to gather requirements document business processes and identify optimization opportunities.
• Translate design requirements into workflows technical specifications configuration changes and interface layouts.
• Evaluate WMS releases provide new feature recommendations to Operations and Leadership teams. Lead testing cycles for enhancements and new feature rollouts.
• Partner with IT development and architecture teams to identify impact to warehouse operations and MAWM caused by system-level enhancements and upgrades across applications and infrastructure.
• Estimate timeline resources and budget for new system enhancements and upgrades. Coordinate business analyst(s) and 3^rd party providers. Monitor timeline progress summarize and provide status updates alert leadership to project conflicts or risks. Prepare alternative options to mitigate potential risks.
• Configure WMS applications to meet business requirements. Recommend business changes supported by the systems core functionality. Use system prototyping when applicable to promote change and iterative design/development.
• Perform system configuration and testing within the WMS. Review interface messages to/from WMS to perform testing or resolve issues. Participate in system implementation activities cutover planning and go-live support.
• Serve as a liaison between business stakeholders and technical teams to ensure alignment and successful delivery of solutions.
• Troubleshoot complex systems issues analyze root cause and coordinate resolution with technical teams and 3rd party vendors.
• Evaluate WMS interactions with other systems including ERP OMS TMS LMS WCS and reporting platforms.
• Analyze operational data to identify trends performance gaps and opportunities for automation or workflow improvements.
• Document track and resolve production issues with technical leads and 3^rd party providers. Provide regular status updates and timing to restore services. Identify reoccurring issues and perform root cause analysis to recommend fixes.

• 5 years hands-on experience with tier 1 warehouse management systems Manhattan Associates Active preferred.
• Experience analyzing multi-system environments including ERP OMS TMS LMS and reporting platforms.
• Experience in fully integrated operating environment including MHE goods-to-person automation packaging automation mobile devices and inline label printing.
• Demonstrate strong warehousing knowledge in core functional areas: inventory work orders order scheduling & fulfillment yard management shipping parcel manifesting 3^rd party logistics and short run print.
• Familiarity with WMS integration in a cloud-based environment. Experience analyzing JSON XML and other interface message formats.
• Collaborate with diverse teams including business operations technical teams and 3^rd party providers.
• Balance multiple projects or change initiatives. Lead projects throughout all phases. Mitigate project conflicts and risks. Preferred project management documentation tools: JIRA Confluence SharePoint Teams.
• Strong time management analytical problem-solving organizational communication and interpersonal skills.
• Able to independently lead initiatives and make decisions.

HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position we want to know why you want to work here and why you are interested in the job.Thats why cover letters are strongly preferred.

The salary range for this position is $95000-$100000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge technical and communication skills and other factors that may prove relevant during the interview process.

In addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at . Note: we will only respond to accommodation requests.