Service Support Officer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
At Motorola Solutions we create technologies our customers refer to as their lifeline. Our technology platforms in communications software video and services help our customers work safely and more efficiently. Whether its helping firefighters see through smoke enabling police officers to see around street corners or reliably keeping the lights on in homes and businesses around the world our work supports those who put their lives on the line to keep us safe. Bring your passion potential and talents to Motorola Solutions and help us usher in a new era in public safety and security.Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organisation and to our customers.
Job Description
As a Services Support Officer you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support-related tasks and be vital for the smooth running of our offices around this role you will be expected to be an energetic professional who does not mind wearing multiple hats as you will be confronted with the administrative challenges of supporting an office of diverse people.
You will be responsible for:
- Services support tasks including:
- Executive admin support
- Project reporting and updates
- Team meeting & event coordination
- Liaising with various Accounts Teams to include Project Accounting Accounts Payables Account Receivables
- Procurement for projects and non project equipment & Services e.g. processing purchase orders and processing of invoices including 3rd party vendor OMAR
- Compilation of weekly project reporting
- Working with other services teams and liaising closely with the contract team on renewals.
- Oracle Project Management (OPM) project and resource set up and reporting
- Owner/Creator of New Processes for example S&S Projects creation of Google Forms and associated Processes and Documentation
- Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow and assist in copying and distributing orders and other internal documents as requested
- Coordination of special requirements for new personnel including the allocation of office accommodation computer systems office and mobile telephones and the scheduling of induction training courses
- Providing country support and support on specific customer contracts
Provide an efficient administrative support service which may include the preparation of presentation materials proposals quotations tender documents agreements and general correspondence
Basic Requirements
Corporate
- Report any ethics compliance or security incidents/concerns to the Ethics Line or your local representatives
Quality
- Strive to provide consistently dependable products and services on-time delivery and reliable support for all products and applications in accordance with the Motorola Solutions Corporate Quality Policy
- Foster a culture of innovation and accountability that ensures the Quality Management system is continually improved to satisfy and exceed customer expectations
- Clearly understand and adhere to all Quality Management system policies procedures and best practices whilst performing your role
- Maintain a customer focus and report any quality issues/concerns to relevant business units
Health Safety & Environment
- Promote a positive safety culture by contributing to health and safety consultation and communication and through active participation in the reporting of hazards incidents and near misses
- Take reasonable care for your own health and safety and for the health and safety of others
- Cooperate with Motorola Solutions by adhering to the organizations various policies procedures work practices and standard operating procedures
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Unclear Seniority
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
