IT End User Services Technician
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Where Youll Work
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nations largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.
Job Summary and Responsibilities
As an IT End User Services Professional you will provide technical support to staff ensuring the smooth operation of their hardware software and IT services.
Every day you will diagnose and resolve technical issues for various devices and applications install/configure equipment provide user training and manage support tickets.
To be successful you will demonstrate strong troubleshooting skills a comprehensive IT understanding and excellent customer service ensuring high end-user productivity and satisfaction.
- Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
- Performs troubleshooting for moderate to high complex hardware software and system problems. Acts as subject matter expert for at least one device type.
- May be assigned to one or more projects as a project team member.
- Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
- Responds to incidents performs diagnosis executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
- Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.
Job Requirements
Required
- 2-4 years of experience in the service industry
Preferred
- Associates degree or technical institute degree certification of educational course completion
- Healthcare experience
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Dignity Health provides compassionate, high-quality, affordable health care services throughout Arizona, California and Nevada. Schedule an appointment today!
