Warranty Booking Clerk
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Group 1 Automotive Inc. an international Fortune 250 automotive retailer and a leading operator in the automotive retailing industry is seekingan experienced and dynamic Warranty Booking Clerk to join our team.
Group 1 Automotive owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
The Warranty Booker plays a critical role in ensuringaccurateandtimelybooking of repair orders across multiple dealership locations. This position requires attention to detailstrong communicationskills and the ability to work efficiently with both technicians and dealership staff.
Responsibilities
- ManageXtimescreens for all stores to book repair orders in real time.
- Review repair order documentation to ensure complaint cause and correction (3 Cs) are complete and properly supported.
- Verifytechniciancomments for accuracy including mileage test drives and customer-facing notes.
- Confirm required manufacturer approvals and goodwill information are included when applicable.
- Ensure technician punch times are properly recorded and reasonable compared to flat rate times.
- Review labor operations for unnecessary or overlapping work; confirm correct labor times are flagged.
- Verify all test/diagnostic results and ensure supporting details are documented.
- Check that all referenced parts are billed correctly on repair orders.
- Communicate clearly with dealership staff usingXtimechat or email including relevant store/RO/line information.
Qualifications
- 0-2 years of experience
- Strong attention to detail and ability to follow manufacturer-specific requirements.
- Ability to interpret technician comments and repair documentation.
- Professional written and verbal communication skills.
- Comfortable working in a fast-paced environment with multiple systems and deadlines.
- Prior warranty service or dealership experience preferred but not(training provided).
*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
