Developer

Developer

Location: Chicago IL Onsite

Overview

We are seeking a senior-level engineer/architect to lead the design and delivery of digital payment solutions and conversational AI experiences across mobile and web channels. This role will focus on payments integration chatbot/web chat platforms and cloud-native APIs partnering closely with product UX cloud and third-party vendors to deliver scalable secure customer experiences.

The ideal candidate brings strong hands-on technical depth experience with contact center and CX platforms and the ability to lead solutions from design through deployment.

Key Responsibilities

• Lead solution design architecture and hands-on development for Conversational AI chatbot/web chat and cloud-native web applications
• Design and integrate digital payment solutions across mobile and web channels including in-app web SMS/RCS and Apple Business Chat
• Build and manage APIs and interfaces supporting multiple payment gateways and third-party providers
• Drive end-to-end program planning from build through deployment coordinating with third-party vendors and tracking dependencies and delivery milestones
• Integrate voice and web-based channels with backend systems APIs analytics and payment platforms
• Collaborate with UX designers product owners business SMEs and engineering teams to define and deliver technical solutions
• Lead and architect API integrations between internal platforms external systems and cloud services
• Partner with cloud infrastructure teams (AWS Azure or GCP) to ensure secure scalable high-performance deployments
• Ensure best practices for responsive design cross-browser compatibility SEO and performance optimization
• Provide technical leadership documentation and guidance on industry standards governance and emerging technologies
• Support Agile/Scrum delivery working closely with QA to ensure high-quality production releases

Required Skills & Experience

• 8 years of hands-on technical experience in Contact Center CX or Digital Channel platforms
• Proven experience delivering IVR web chat chatbot and AI-powered virtual assistant solutions
• Strong experience building payment solutions across mobile and web platforms
• Experience integrating multiple payment gateways and managing secure payment workflows
• Solid understanding of cloud platforms (AWS Azure or GCP) APIs CI/CD and DevOps practices
• Strong API expertise including REST JSON XML OAuth
• Proficiency with and/or Python
• Experience working in Agile/Scrum or SAFe environments (Jira Confluence Azure DevOps)
• Strong stakeholder management communication and documentation skills
• Understanding of customer journey mapping persona design and voice/UX best practices
• Familiarity with compliance standards such as PCI-DSS GDPR and HIPAA

Nice to Have

• Experience with Netomi and/or LivePerson SaaS platforms
• Knowledge of Conversational AI and CX platforms
• Exposure to NLP/NLU LLMs or Generative AI frameworks (OpenAI Google Vertex AI Amazon Bedrock)
• Experience leading AI/ML-based chatbot or voice bot rollouts including prompt design testing and feedback loops

Technical Environment

• Web Technologies: HTML5 CSS3 JavaScript modern JS frameworks (Angular jQuery Bootstrap Foundation)
• APIs & Integration: REST APIs AJAX JSON XML MVC frameworks
• Cloud & DevOps: AWS / Azure / GCP CI/CD pipelines Git-based version control
• Security: OAuth secure API design compliance-aware architecture
• UX & Performance: Responsive design cross-browser compatibility SEO page optimization

Education