Programmer Analyst

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Programmer Analyst
Houston TX (Onsite)

Overview
Our client is seeking an Advanced Technologist with Client Computing specialization to support its Digital Experience (DEX) strategy. This role focuses on engineering configuring and supporting end-user computing platforms to deliver a seamless secure and high-performance digital experience for employees.
The ideal candidate will be highly hands-on capable of working independently with minimal oversight and experienced in using Nexthink to monitor analyze and proactively improve device performance reliability and user satisfaction.

Role Purpose
This position is responsible for managing and optimizing the Nexthink platform implementing experience-driven use cases and developing automations that enhance endpoint performance and reduce frustrated users. The role emphasizes continuous improvement of the Digital Employee Experience by leveraging telemetry analytics and proactive remediation.

Key Responsibilities
Digital Experience & Platform Management

Promote Nexthink capabilities best practices and adoption across IT teams.
Manage Nexthink platform configuration governance and onboarding of new features.
Support enterprise initiatives through reliable setup maintenance and technical enablement.
Continuously analyze DEX Score and telemetry to identify improvement opportunities.
Track KPIs including DEX Score device performance compliance and user sentiment.

Nexthink Engineering & Automation

Design and deliver Nexthink-based use cases for observability compliance automation and remediation.
Build and maintain Remote Actions campaigns and automated workflows using Nexthink Flow.
Develop dashboards and reports for leadership and operational teams.
Enable self-service user guidance and automated problem resolution.

Collaboration & Operations

Partner with IT and business teams to operationalize insights and workflows.
Trigger remediations escalate issues and support resolution activities.
Identify emerging needs and evolve the Nexthink platform accordingly.

Top 3 Required Skill Sets

Nexthink Engineering Expertise Remote Actions Flow automation NQL DEX analysis
Scripting & Troubleshooting Advanced PowerShell REST APIs endpoint/root-cause analysis
Data Analysis & Collaboration Turning telemetry into insights dashboards and actionable improvements

Technical Skills & Qualifications
Nexthink Expertise (Required)

Advanced Remote Action development (PowerShell script signing automation chaining).
Nexthink Flow workflow design and system integrations.
NQL query development and dashboard creation.
Strong understanding of the Nexthink data model and DEX Score drivers.
Experience with Nexthink campaigns user engagement and remediation logic.

Scripting & Automation

Advanced PowerShell scripting for diagnostics and automation.
Understanding of REST APIs authentication models and integration patterns.

Troubleshooting & Observability

Endpoint performance troubleshooting (Windows OS).
Knowledge of device health application performance and basic networking.
Ability to correlate telemetry signals and identify root causes.

Analytics & Reporting

Strong analytical skills with the ability to translate data into insights and actions.
Experience creating dashboards and executive-level reporting.

Cloud & Workplace Technologies

Basic cloud concepts (Azure preferred).
Familiarity with modern endpoint management platforms (Intune / Microsoft 365 is a plus).
Exposure to virtual desktops remote desktop services and secure browser access is beneficial.

Soft Skills

Strong communication and documentation skills.
Ability to collaborate effectively across technical and business teams.
Self-starter mindset with minimal supervision.
Willingness to learn and adapt to evolving platforms AI-driven insights and observability practices.

Additional Information

The role may evolve as the platform introduces AI-driven insights and enhanced automation capabilities.
Strong emphasis on improving employee digital experience and reducing user frustration.
Hands-on contributor-level role with ownership of assigned technologies.

Programmer Analyst Houston TX (Onsite) Overview Our client is seeking an Advanced Technologist with Client Computing specialization to support its Digital Experience (DEX) strategy. This role focuses on engineering configuring and supporting end-user computing platforms to deliver a seamless secur...