Job Template Common Job Template

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Senior Desktop Engineer / Desk-Side Support

Location: Louisville KY (Onsite)

Duration: 6 weeks

Employment Type: Contract

Pay Range: $28 to $32

Engagement Overview

This engagement provides onsite desktop engineering and desk-side support following a Microsoft tenant-to-tenant migration. The environment includes Windows 11 Microsoft 365 and a large-scale iPad upgrade. These resources will serve as feet on the ground during post-migration Day 2 support helping stabilize the environment resolve end-user issues and ensure a smooth transition with minimal business disruption.

Role Summary

Senior Desktop Engineers will support end users following a tenant-to-tenant Microsoft migration. This includes hands-on support for Windows 11 Microsoft 365 authentication changes and enterprise-wide iPad upgrades. The role is highly visible and requires strong technical skills excellent customer interaction and a willingness to provide direct desk-side support.

Key Responsibilities

• Provide onsite desk-side support during and after tenant-to-tenant migration activities.
• Support Windows 11 and Microsoft 365 post-cutover issues including Outlook authentication and application access.
• Execute and support large-scale iPad upgrades and re-authentication efforts across approximately 1200 to 2000 devices.
• Troubleshoot Active Directory and Azure Active Directory identity login and access issues.
• Resolve application issues missing software and configuration inconsistencies.
• Escalate complex issues and collaborate with Microsoft and third-party vendors as needed.
• Deliver Day 2 support focused on stabilization and issue resolution.
• Serve as a visible customer-focused onsite support presence.
• Ensure high end-user satisfaction and minimal business disruption.

Scope Clarifications

• End-user support only
• No server or infrastructure administration responsibilities.
• Hands-on troubleshooting of desktops laptops and mobile devices.
• Support will include both standard incidents and complex post-migration issues.

Required Skills and Experience

• Strong hands-on experience with Windows 11 and Microsoft 365.
• Working knowledge of Active Directory and Azure Active Directory authentication.
• Experience supporting iPads in an enterprise environment.
• Proven background in desktop engineering or desk-side support.
• Ability to work independently onsite and engage vendors when required.
• Strong communication and customer service skills.
• Comfortable operating in fast-paced migration and stabilization environments.

Ideal Candidate

• Experienced desktop engineering professional.
• Technically strong and highly user-focused.
• Willing to roll up sleeves and provide hands-on desk-side support.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.