Front Desk Manager
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Job Location:
Long Branch, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Front DeskManager | JOB DESCRIPTION |
DEPARTMENT: Front Office
REPORTS TO: Director of Rooms
STATUS: Exempt
JOB SUMMARY |
The Front Office Manageris responsible foroverseeing all front office operations including the front desk PBX/guest services and related areas. This role ensures guests receive a warm welcome and exceptional service throughout their stay whilemaintainingoperational efficiency and achieving financial goals. The manager leads and develops the front office team coordinates with other departments and handles guest concerns promptly. Success in this position requires strong leadership hands-on involvement and a commitment to creating memorable guest experiences.
QUALIFICATION STANDARDS |
Education & Experience:
High School diploma or equivalent required; college degree in hospitality or business preferred.
Minimum 3 years of hotel experience.
At least 2 years of front office leadership experiencerequired.
Experience with property management systems preferred.
PhysicalRequirements:
Ability to stand sit or walk for extended periods or entire shifts.
Ability to move lift carry push pull and place objects weighing up to70 pounds withoutassistance.
Ability to reach overhead and below the knees including bending twisting pulling and stooping.
Ability to handle stressful situations calmly and professionally.
General Requirements
Friendly courteous and guestoriented demeanor.
Strong communicationskills to effectively interact with guests and team members.
Must maintain a neat professional appearanceat all times.
Responsible reliable and able to perform duties with minimal supervision.
Flexibility towork days early mornings eveningsovernightsweekends and holidays.
Mustcomply withcompanyand brandstandards.
Complete departmental and brandstandardstraining as assigned.
Excellent communication and leadership skills.
Ability to manage multiple priorities and meet deadlines.
Strong organizational skills and attention to detail.
Mustrepresentthe property and management company professionally.
Flexible toassistother departments and fill in during peak periods.
DUTIES & FUNCTIONS |
Fundamental Requirements:
Lead and manage front office operations including staffing scheduling and training.
Ensure exceptional guest service and resolve guest concerns promptly.
Monitor occupancy room rates and revenue opportunities; implement upselling strategies.
Coordinate with housekeeping engineering reservations and other departments for seamless operations.
Review financial reportsmonitorexpenses and ensureaccuratebilling and cash handling.
Conduct interviews performance reviews and associate development plans.
Maintain compliance with operational standards and quality audits.
Actively manage guest satisfaction metrics and implement improvement plans.
Perform property inspections and ensure safety and cleanliness standards.
Work shifts at the front desk as needed andassistduring peak periods.
Develop and implement departmental policies and procedures to improve efficiency.
Analyze guest feedback and create action plans for continuous improvement.
Ensure proper training on property management systems and technology updates.
Monitor labor costs and adjust staffing to meet budget and service goals.
Collaborate with sales and events teams to manage group arrivals and VIP experiences.
Oversee inventory of front office supplies and ensure cost control measures.
Lead daily briefings and communicate operational priorities to the team.
Act as a liaison between guests and management for escalated issues.
Support emergency procedures and ensure staff readiness for safety protocols.
Perform otherduties asassigned by management.
In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. This position pays $64000 dependent on experience.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
Responsibilities Receive accommodation reservations from visitors and take the details of all arriving guests including payment information. Provide informatio...
