Technician I Onsite Sacramento, CA

Intelligent Technical Solutions

Job Location:

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Join Intelligent Technical Solutions a dynamic and growing company as ourTechnician I.Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity.
Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

Willing to work full-time on-site either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting PC deployments/imaging and user profile management.
Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Valid drivers license vehicle insurance and access to a vehicle for client visits.

Job KPIs:

Utilization: The percentage of time that you are on the clock and billing time to client tickets.
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation

Pay rate ranges from $16.90/hour up to $27.11/hour and may vary by experience and location.

Benefits

Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)

Required Experience:

Job Description:Join Intelligent Technical Solutions a dynamic and growing company as ourTechnician I.Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our c...