Catering Manager

Were looking for an experienced Catering Manager to lead the delivery of food and beverage services across our racecourse venue ensuring operational excellence and outstanding customer service at every event.

This is a hands-on leadership role where youll be supported by a dedicated team while playing a key part in the successful planning delivery and commercial performance of race days and events.

About us

Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing greyhound racing golf courses hotels and short leisure entertainment media production and distribution are at the heart of what we do making it an exciting and diverse place to work!

Our success is a team effort which is why we offer great opportunities for growth development and career progression. After all its our employees that enable us to offer first class service and create an electric atmosphere all within an industry we love.

Work Perks of being a Catering Manager

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes
• And so much more

About the role

As Catering Manager you will take responsibility for the day-to-day catering operation across the racecourse leading from the front and setting the standard for service safety and consistency.

You will:

• Lead the setup delivery and close-down of race days functions and events
• Liaise closely with on-site Business Coordinator and delivery teams to ensure seamless communication and event execution
• Promote a strong safety-first culture ensuring full compliance with food hygiene HACCP and health & safety standards
• Ensure all hospitality and retail bars are fully stocked organised and ready for service
• Deliver exceptional customer service ensuring all guest expectations are met and exceeded

Commercial & Operational Management

You will play a key role in driving performance by:

• Maximising sales through effective selling techniques promotions and team product knowledge
• Managing GP controlling costs and minimising waste
• Completing accurate stock management and regular stocktakes across food beverage disposables and chemicals
• Managing labour schedules within budget and adjusting in line with sales demand
• Ensuring accurate input and maintenance of all cost sales and stock records

Team Leadership & Development

People are at the heart of great this role you will:

• Recruit train engage and retain a high-performing catering team
• Ensure team members are professional friendly and customer-focused at all times
• Work with staffing teams to ensure the right skills are in place for each event
• Communicate customer requirements clearly across departments to support effective planning
• Act on customer feedback and satisfaction surveys to drive continuous improvement

About You

• Have management or supervisory experience in hospitality or retail catering
• Be knowledgeable in licensing food hygiene and health & safety
• Be highly organised customer-focused and detail-oriented
• Have the ability to drive high operational standards and exceed customer expectations
• Be confident using IT systems including Microsoft Office EPOS and stock management systems
• Be positive approachable and a strong team player
• Hold a Personal Licence (desirable but not essential)

If youre passionate about hospitality and ready to take the lead in delivering exceptional catering experiences wed love to hear from you.

At ARC we believe that a diverse equitable and inclusive workplace makes us a more relevant more competitive and more resilient company. We welcome people from all backgrounds ethnicities cultures and are an equal opportunities employer and do not discriminate on the grounds of gender sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race colour nationality ethnic or national origin religion or belief disability or age. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

If you have a disability that requires reasonable adjustments please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent top-down effort to be role models on what diversity inclusion and belonging means in society.

Closing Date