Principal Consultant, GenAI Software Engineer

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Principal Consultant GenAI Software Engineer
In this role you will be designing and building software product to meet the needs of an omni-channel Customer Contact Center solutions and Artificial Intelligent solutions. You will be collaborating and working with multiple teams and business stakeholders to understand the different business use cases and engineer this into the software technical build before proceeding to build and test the software ensuring that it is a working product.

Responsibilities
Build cutting-edge technology that provides client with a unique value proposition allowing it to become a leader in the market.
Ensure timely development of proof of concepts and prototypes prioritizing time to market with MVP features.
Utilize Agile and Lean techniques to deliver key features quickly
Continuously research new technical capability and solutions for adoption.
Build enhance and maintain Contact Center solutions.
Document and elaborate on the technical design and building of the completed product.
Provide production support for the platform perform triage and troubleshooting of incidents raised and restore/fix defects identified in a timely manner
Build and integrate GenAI capability into platform and solution to build future-proof solutions.
Ensure the application/platform built is scalable and maintainable at a multi-tenant/international enterprise production level.

Qualifications we seek in you!
Minimum Qualifications / Skills
Expert in GenAI and AWS cloud.
Excellent written and verbal communication skills

Preferred Qualifications/ Skills
Strong Analytical skill.
Know-how of the AWS technology stacks and services. Familiar with other cloud providers and technology is a plus.
Experience building applications using services provided by AWS such as Connect S3 SQS SNS API Gateway EC2 AWS lambda AppSync Kinesis Lex Polly Transcribe ECS EKS (is a plus) ECR etc.
Experience on building Serverless Architecture solutions using Docker Lambda ECS EKS etc. and Microservice Architecture.
Familiar with knowledge of Networking such as VPC Ingress Egress Security Group Load Balancer.
Having certifications like AWS Solutions Architect or other equivalent is a plus.
In depth experience working with ReactJS NextJS Typescript MERN equivalent stacks.
Having knowledge about WebRTC is a plus.
Experience working with Contact Center is a plus.
Experience building GenAI applications and have experience with GenAI Knowledge such as. Context Token Completions Temperature RAG Hallucination etc.
Experience working with LangChain and Python.
Experience working with LangGraph Agentic AI and Google ADK is a strong plus.
Experience working with Text-to-Speech Speech-to-Text and Speech-to-Speech is a plus.
Familiar with NoSQL databases such as MongoDB DynamoDB etc.
Familiar with CI/CD tooling such as BitBucket pipeline
Familiar with Unit Testing tools such as Jest/Playwright/Cypress.
Familiar with Infrastructure-as-a-Code (IaC) such as Terraform.
Knowledge in source code repository and branching models in Git and usage of tools such as GitHub GitLab BitBucket etc.
Working knowledge of Agile and/or Lean methodologies along with tools such as Confluence JIRA and Sharepoint.
Demonstrated exceptional written and verbal communication skills.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.