IT Technician 3
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Job Location:
Carson City, NV - USA
Yearly Salary:
$ 52722 - 77381
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
Job Summary
The Department of Taxation is seeking to fill an IT Technician 3 to join the Helpdesk/Customer Support Team in Carson City. As an IT Technician you will be responsible for local and remote troubleshooting ticket management Microsoft Active Directory account administration and supporting Taxation-specific applications. Key responsibilities include remote troubleshooting and ticket entry; Microsoft Active Directory account management; installation and support of Taxation-specific applications; and monitoring desktop systems. After-hours standby on weekdays from 6:00 PM to 10:00 PM on a monthly rotational basis.
Information Technology (IT) Technicians install configure monitor and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.Essential Qualifications
Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems operating systems applications and peripherals two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties
Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations tasks security and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
Under limited supervision incumbents may serve as a leadworker to lower level IT Technicians. Typical tasks include performing routine maintenance and identifying backup media problems. This is the journey level in a large department.Knowledge Skills and Abilities
This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.
Help Desk Support:
Detailed knowledge of: computer hardware software peripherals and current computer technology and trends; help desk applications as used for change/problem management.
Working knowledge of:commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices.
General knowledge of:database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.
Ability to: analyze problems develop alternatives and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation pertinent to the agencys computer system and programs; troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called; use utilities to check for network connectivity.
Recruiter Contact Information: Susan Ashley -
The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
